Customer Service Representative - Narragansett, RI

Benefits

• Great Base Pay
• $200 bonus for each person you refer, once your referral works 80 hours
• $100 bonus if you work until Labor Day
• Flexible Schedule – we are looking for AM and PM shifts
• Growth Opportunities
• Pay Activ – On‑demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform

• Health Coaching & Resources – One‑on‑one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) – You and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!

Customer Service Representative

• Greet customers by name, respond promptly to correspondence, and resolve problems with a caring attitude, building rapport with the customer base.
• Assist customers in lobbies, lanes, and the parking office; help direct traffic.
• Promote positive customer relations by consistently providing premier customer satisfaction with a friendly demeanor and can‑do attitude.
• Add and delete accounts and key required information from monthly applications in the parking revenue control system.
• Assist with cashiering functions as needed.
• Oversee general maintenance of the garage – sweeping, wiping down surfaces and equipment, emptying and picking up trash, changing light bulbs, etc.
• Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
• Complete other related duties as assigned.

• Strong customer service experience.
• Cash handling experience is preferred but not required.

• Willingness to be flexible and work multiple facility locations.
• Ability to handle challenging and at times emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 10 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non‑Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.