Operations Disputes Specialist-Nashua, NH

Job Title

Essential Functions/Responsibilities:

Responsible for ATM/Debit Card Disputes:
Process disputes filed by members in a timely manner. Review non-member chargebacks and process non-member adjustments. Work closely with the front-line staff and external Debit Card processor/Vendor for resolution. Prepare timely notification to members. Keep the Operations Manager informed of any issues or potential issues as they arise. Maintain procedures for all assigned tasks. Maintain knowledge of current rules and regulations associated with responsibilities.

• Review the daily settlements and process debit card exceptions. Maintain tracking logs for all disputes received and update accordingly based on the progression of the case. Also maintain a log for case closures to aid in the reconciliation process. Ensure these are accurate and up to date daily.

Prepare write off forms for management review and post journal entries for completed write offs. Perform monthly reconciliations to the general ledger. Assist with monthly reporting as necessary.

• Provide backup support for other departmental duties including but not limited to Automated Clearing House (ACH), Share Drafts, Remote Deposit Capture (RDC), ATM deposit processing and Fed Returns.

Additional duties as assigned