Services and Support Coordinator

Job Title:
Services and Support Coordinator
Duration: 24 months

Location:

Nashua, NH

• Works on administrative assignments with clearly defined objectives according to prescribed procedures and requests.
• Enter, Maintain, and support data entry in various systems to support delivery operations.
• Establish and maintain close communication with both internal organization and external customers to ensure optimal performance in support services and contractual obligations.
• Communicates with customers for issue resolution and response.
• Solves a broad range of service / support requests varying in scope and complexity.

• Typically, minimum of 3 years relevant experience.
• Solid working knowledge of Windows OS and MS Office applications including Outlook, Teams, and Excel.
• Experience with database tracking and management systems.
• Strong interpersonal skills to work with internal and external customers.
• Strong attention to details, ability to multitask and organizational skills.
• Will require understanding of general and technical aspects of various contract requirements and processes.
• Need to be able to document processes and work instructions.
• Ability work with reports and perform data analysis.
• Must maintain the ability to work in a team environment and provide responsive customer service to team members even with constant interruptions.
• Based on customer requirements, candidate must be able to pass a background check.