Customer Service Coordinator

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Challenge Yourself and Impact the Future!

Mac Dermid Alpha Electronics Solutions, a business segment of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials.

• Wafer Level Packaging - Revolutionizing wafer fabrication processes for enhanced efficiency and performance
• Circuitry Solutions - Tailored solutions to meet the dynamic demands of modern circuitry
• Electronics Assembly Solutions - Innovating semiconductor, surface mount technology, and power electronics assembly for unparalleled reliability
• Advanced Materials and Joining - Engineering polymer and metal joining solutions for optimally performing circuits
• Film & Smart Surface Solutions - Transforming electronics with cutting‑edge materials and technologies for enhanced functionality and reliability
• Micromax – Elevating electronics through high‑performing, specialized inks and pastes

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, infrastructure, and AI, Mac Dermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high‑quality solutions and technical services enables the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

We embody the 'Elements of our Culture' – our 5C's;
Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.

The Customer Service Coordinator supports daily customer service operations by managing inquiries, coordinating order‑related activities, and ensuring timely communication between customers and internal teams. This role helps maintain high customer satisfaction by providing accurate information, resolving issues efficiently, and ensuring smooth order processing from start to finish.

Serve as a primary contact for customer inquiries via phone, email, or other channels

Provide accurate information regarding products, services, pricing, and order status

Resolve customer issues promptly or escal**?**? Actually the original text: "Resolve customer issues promptly or escal
** ate
* * complex cases to the appropriate team".

Process customer orders, changes, and returns in company systems

Coordinate with logistics, production, sales, and finance to ensure timely order fulfillment

Monitor delivery schedules and proactively communicate updates to customers

Maintain accurate customer records, order details, and communication logs

Prepare routine reports on service performance, order accuracy, and customer feedback

Support audits and compliance requirements by ensuring proper documentation

Identify recurring issues and recommend process improvements

Support initiatives to enhance customer experience and operational efficiency

Assist in updating procedures, FAQs, and service guidelines

High school diploma required; associate or bachelor’s degree preferred

2–4 years of experience in customer service, order management, or administrative support

Strong communication and interpersonal skills

Proficiency with MS Office and familiarity with CRM or ERP systems

Excellent organizational skills and attention to detail

Ability to multitask and work effectively in a fast‑paced environment

• Proficiency in English and Italian is a necessity
• Proficiency in French and Dutch is a preference

As part of our team, as well as receiving a competitive base salary, you will participate in a generous performance related bonus scheme, as well as 40 vacation days per year on a fulltime basis (27 vacation days and 13 ADV days). In addition, you will:

• Be part of a global operation with local expertise.
• Work on highly customized, high‑impact products.
• Collaborate across departments and geographies.
• Contribute to a company where precision and innovation drive success. #LI-IF1

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.