Count Team Lead

The Nash Casino, a premier gaming and entertainment destination in New Hampshire is seeking a motivated candidate that is eager to work in a dynamic and growing environment.

The Count Team Lead is responsible for overseeing the Money Room’s daily operations, ensuring the integrity of the count and compliance with all regulations. The Count Team Lead will work alongside the Count Team Attendants and perform administrative functions while supervising the team. This position starts at 4:30 AM. Committed to our culture and actively supports all BIG Service initiatives.

• Consistently communicates operational information with the Cage Manager or above, other departmental staff, supervisors, and managers.
• Ensures all cash drop boxes and voucher cassettes are collected and counted according to the correct operational procedures.
• Observes and reports on the performance of the Count Team to the Cage Manager or above.
• Verifies the accuracy of all Money Room equipment and ensures all necessary materials are in place.
• Determines the order the cash drop boxes, and voucher cassettes will be opened and counted.
• Responsible for obtaining the access card and the keys of the corresponding count area.
• Authorizes all entries and exits to the Money Room upon Surveillance confirmation.
• Controls and oversee the transportation of all money and paperwork within the Money Room.
• Oversee all emergency related procedures and implements if needed.
• Prepares and signs any incident or discrepancy report related to the count or collection.
• Check all Money Room paperwork for accuracy and signs upon confirmation.
• Reports any equipment malfunctions for further maintenance, while continuing to assist guests in the event of a minor malfunction of a terminal.
• Refers any major equipment malfunctions to the Cage Manager or above in a timely manner.
• Authorizes the transfer of cash to the safe area.
• Has a thorough knowledge of all Money Room equipment and operations and trains Count Team Attendants as directed by the Cage Manager or above.
• Responsible and accountable for all keys issued while on duty.
• Assists the Cage Manager or above upon request with scheduling and observing and reports any non-compliance with department and company standards and/or policies and procedures.
• In the absence of the Cage Manager or above, follow the provided schedule to ensure meal period and other breaks are completed.
• Provides BIG Service to internal guests and ensures their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, and remaining calm and professional when dealing with guests that are difficult or upset.
• Develops and maintains professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
• Ensure work activities are completed accurately, efficiently, and in a timely manner.
• Works safely, including clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
• Maintains regular attendance at scheduled shifts and staff meetings.
• Maintains professionalism and a friendly and approachable demeanor throughout the workday.
• Assists with training/mentoring of new Team Members as requested.
• Maintains all appearance standards in accordance with established uniform and appearance guidelines.
• Inform the manager on duty of any irregular and unusual situations when they occur.
• Keeps a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.
• Is honest in all interactions and displays a high degree of integrity.
• Works independently with little to no supervision or as part of a team is required.
• Must be and remain compliant with all legal or company regulations for working in the industry.
• Must possess a high degree of self-motivation and attention to detail.
• Consistently comply with all department and regulatory policies and procedures to ensure the proper protection of The Nash Casino.

• One year of previous experience working in high volume, fast-paced Money Room environment preferred.
• High school diploma or general equivalency diploma (GED) preferred.
• Internal candidates must have been in their current position for at least six months and have had no active disciplinary action during the last six months.
• Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
• Must be able to obtain and maintain a valid New Hampshire gaming license.
• Must be 21 years of age or older.
• Must pass all prescreening and background checks.

• Must be able to move in and around the work area throughout the entire workday.
• Must be able to sit, stand or walk for extended periods of time.
• Must be able to…