Steakhouse Host

JOB SUMMARY

The Steakhouse Hostess consistently provides a positive first impression of the outlet’s friendliness, excellent service, and high standards. Ensures the cleanliness and sanitation of all work areas and equipment in accordance with Health Department standards.

• Greets each guest in accordance with sequence of service standards and offers their name and assistance upon the guest’s arrival.
• Engages all guests with a consistently friendly and upbeat personality and strives to establish rapport with all Steakhouse patrons.
• Works collaboratively with all room staff to ensure an exceptional guest experience and the proper flow of the dining room and bar.
• Immediately reports any excessive delay in the seating of guests or potential guest opportunities to the room manager.
• Effectively utilizes all reservation tools, accurately records reservations and cancellations, and updates the room manager of expected reservation counts before and throughout the shift.
• Answers all incoming telephone calls in a timely and friendly manner and provides the appropriate service requested by the guest.
• Is knowledgeable of all menus, promotions, specials, and entertainment offerings and can respond to guest inquiries effectively.
• Consistently monitors both the reservation and waiting list and informs guests of their expected seating time.
• Enters guests’ names into the computer system, shows guests to their table, and introduces the serving staff.
• Demonstrates the ability to carry out natural conversation with guests without sounding scripted or intrusive.
• Tends to special guest needs and requests in a friendly and professional manner and seeks the room manager’s assistance as necessary.
• Consistently bids all departing guests a fond farewell and invites them back.
• Demonstrates skills in guest recovery and requests assistance from management staff as needed.
• Utilizes all opening and closing checklists effectively and carries out all duties in accordance with room standards.
• Maintains regular attendance at scheduled shift and staff meetings.
• Consistently uses all bar and restaurant equipment, cleaning, and sanitizing products in accordance with all MSDS sheets and departmental standards.
• To provide BIG Service to internal and external guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
• The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
• The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner.
• The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
• Maintain regular attendance at scheduled shift and staff meetings.
• Maintain professionalism and a friendly and approachable demeanor throughout the workday.
• Assist with training/mentoring of new team members as requested.
• Maintain all appearance standards in accordance with established uniform and appearance guidelines.
• Inform manager on duty of any irregularities and unusual situations when they occur.
• Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast‑paced environment.
• Is honest in all interactions and displays a high degree of integrity.
• Ability to work independently with little to no supervision or as part of a team is required.
• Must be and remain compliant with all legal or company regulations

• High school diploma or general equivalency diploma (GED) preferred.
• Internal candidates must have been in their current position for at least six months and meet the eligibility requirements as outlined in the Transfer and Promotion policy.
• Ability to work a variety of shifts, this includes day, swing,…