Hotel Director

The opportunity

Delaware North Gaming is hiring a Hotel Director to join our team at The Sheraton in Nashua, New Hampshire. As Hotel Director, you’ll oversee front desk, housekeeping, amenities, and guest service operations while driving revenue optimization, labor efficiency, and overall financial performance. You’ll use guest feedback, market insights, and competitive data to enhance service offerings and resolve high‑profile guest issues. This role is ideal for an experienced hospitality leader who thrives in fast‑paced settings and is passionate about delivering exceptional service and cultivating a high‑performing team culture.

If you want a job that provides fast‑paced work in a collaborative environment, apply now.

Minimum – Anticipated Maximum Base Salary: $92,100 – $124,300 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role‑based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.

Information on our comprehensive benefits package can be found at

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends‑and‑family discounts at many of our hotels and resorts

• Lead and develop a multi‑layered hotel operations team, including front desk, housekeeping, amenities, and front‑line team members
• Manage departmental budgets and financial performance, optimizing profitability through strategic pricing, promotional planning, and operational efficiency
• Leverage guest feedback, market trends, and competitive benchmarking to enhance offerings, resolve high‑profile guest issues, and maintain strong relationships with repeat VIP players
• Oversee compliance with federal, state, local, and company regulations regarding the sale of alcohol, OSHA, payroll, and employment guidelines
• Evaluate and recommend operational enhancements to improve guest service and satisfaction

• Bachelor’s degree in hospitality management, business, or related field
• Minimum of 7 years of progressive hotel leadership experience with success in managing properties with 150+ rooms, preferably in gaming or resort environments
• Strong financial acumen with experience in revenue optimization, cost control, budget development, labor optimization, and P&L management
• Extensive experience in luxury hospitality operations, guest relations, and service delivery with a deep understanding and passion for luxury hospitality trends, competitive landscape, guest expectations, innovation, and elevating team culture
• Advanced experience with hotel management systems, property management, and guest service platforms, and proficiency in Microsoft Office Suite

Days
Evenings
On call