Senior Technical Writer

Location: Nashua, NH Work Arrangement: Hybrid

Join our team as a Technical Writer focused on creating clear, accurate, and user-friendly documentation for election technology products. In this role, you’ll collaborate with cross‑functional teams to support product releases, certification efforts, and customer success while helping ensure secure and reliable election operations. You’ll also provide occasional remote or on‑site support during Election Day activities.

• Create and maintain technical documentation that guides election officials and voters in using our products while ensuring compliance with regulatory requirements.
• Identify documentation impacts resulting from product changes and drive appropriate content updates through collaboration with subject matter experts and hands‑on work with Clear Vote equipment.
• Develop clear, accurate, and user‑focused documentation for both internal and external audiences.
• Integrate screen captures, diagrams, and visual aids into documentation to improve usability and understanding.

• Collaborate with Engineering, Design, Training, and Services teams to ensure consistency across technical materials and product documentation.
• Understand and support the role documentation plays in state and federal voting system certification processes.
• Recommend and implement improvements to documentation processes, workflows, and tools to increase team efficiency.
• Manage multiple documentation projects and product releases while meeting tight deadlines.

• Provide on‑site or remote support to jurisdictions on Election Day to help ensure smooth system operation.
• Communicate complex technical concepts clearly to audiences with varying levels of technical expertise.
• Support customers and internal teams by delivering accurate, timely, and effective technical information.

• 5+ years of experience writing and editing technical documentation.
• Experience creating topic‑based documentation within a modern component content management system using technologies such as HTML, CSS, and XML; experience with Mad Cap Flare preferred.
• Experience integrating screenshots, graphics, and illustrations into documentation using tools such as Snag It and Inkscape.
• Proficiency with modern source control systems, preferably Git.
• Experience managing documentation across multiple product releases in fast‑paced environments.
• Strong collaboration, communication, and organizational skills.
• Detail‑oriented with the ability to explain complex concepts clearly and effectively.