IT Support Specialist

Role & Responsibilities

• Install, configure, and maintain company devices and related hardware and software to ensure usability
• Maintain knowledge of computer and/or network security systems, applications, procedures, and techniques.
• Identify and resolve computer system malfunctions and operations problems.
• Identify and communicate opportunities for improvement.
• Oversee and contribute to the maintenance, configuration, and reliable operation of computer hardware, operating systems, network servers, virtualization and supporting network and storage infrastructure.
• Oversee vendor relationships and handle the procurement of computer hardware, software and accessories.
• Manage IT Asset inventory from procurement to retirement
• Primary liaison with HR for onboarding and offboarding employees
• New hires – maintain visibility to all incoming new hires and ensure delivery of technology prior to start date
• Terminations - PC wipe, data recovery/preservation and redistribution
• Jobsite setup (laptops, iPads, Printers); installing networking routers for mobilization
• Remote assistance:
  Provide technical support via phone, email or Teams
• Answering user queries, providing technical guidance, and assist with technology operations
• Serving as the first point of contact for IT support within the organization.
• Diagnosing and troubleshooting hardware and software issues.
• Repairing or replacing damaged hardware.
• Installing and upgrading anti-virus software to ensure security at the user level.
• Performing tests and evaluations of new software and hardware.
• Establishing good relationships with all departments and colleagues.
• Managing technical documentation.
• Proficiency with MS Office & Teams
• Occasional travel to jobsites

• At least five years of IT Service Coordinator or Desktop Support or similar roles, A+, N+, MCP, MCSA, ITIL certification is not required but preferred.
• Skilled IT workplace support: hardware & software support & troubleshooting (Windows OS), printer support & maintenance, computer Infrastructure and networking, Microsoft Office 365, Android & IOS support. Basic networking knowledge
• Bachelor’s or Associates Degree in Information Technology, Computer Science or related field
• Communication and collaboration proficiency, flexibility, strong technology capacity, initiative, attention to detail, organizational skills, time management skills
• Ability to work under pressure and handle multiple problems simultaneously
• Continually drives for results, strives for improvement, creates trust with character and action, teams up successfully, solves complex problems and builds other people.