Director, Infrastructure & Operations

Overview

The Director, Infrastructure & Operations leads Resonetics' global infrastructure organization, supporting more than 3,000 employees across corporate and manufacturing locations worldwide. This role is responsible for the reliability, security, scalability, and cost-effectiveness of the company's infrastructure services, including cloud, network, server, endpoint, identity, telecommunications, backup, and disaster recovery services.

The Director leads a globally distributed team of employees, consultants, and service providers while managing a large portfolio of operational, cybersecurity, infrastructure modernization, and M&A integration initiatives. Success in this role requires strong technical leadership, sound financial management, effective delegation, and the ability to execute multiple critical priorities simultaneously without compromising operational stability.

Infrastructure & Operations Leadership

• Lead global Infrastructure & Operations teams responsible for cloud, network, server, endpoint, identity, telecommunications, backup, disaster recovery, and end-user support services.
• Ensure reliable, secure, and scalable infrastructure services supporting business operations globally.
• Establish and maintain infrastructure standards, disaster recovery capabilities, and operational processes.
• Build, lead, and develop a high-performing global Infrastructure & Operations team through effective coaching, talent development, succession planning, and performance management.
• Lead employees, consultants, vendors, and service providers to deliver operational excellence and strategic initiatives.
• Partner with executive leadership, business stakeholders, and IT peers to align infrastructure investments and operational priorities with business objectives.
• Establish and monitor key performance indicators (KPIs), service level objectives (SLOs), and operational metrics to ensure infrastructure reliability, service quality, and continuous improvement.

Infrastructure Strategy & Modernization

• Develop and execute the infrastructure roadmap, balancing business growth, cybersecurity requirements, technical debt reduction, operational reliability, and cost optimization.
• Identify, prioritize, and execute a portfolio of operational, cybersecurity, infrastructure modernization, and M&A integration initiatives.
• Evaluate and implement technologies and automation that improve reliability, scalability, and cost efficiency.
• Manage strategic vendor relationships, service provider performance, contract negotiations, and technology partnerships to maximize service quality and value.

Mergers & Acquisitions

• Lead infrastructure due diligence, integration planning, and execution activities associated with acquisitions.
• Partner with business and IT leaders to rapidly and securely integrate acquired organizations into the Resonetics technology environment.

Financial Management & Risk Management

• Build and manage infrastructure operating and capital budgets, ensuring investments deliver expected business value and cost savings.
• Partner with Cybersecurity leadership to implement infrastructure-related security improvements, vulnerability remediation activities, resilience enhancements, and risk reduction initiatives.
• Communicate infrastructure risks, priorities, and investment recommendations effectively to both executive leadership and technical teams.

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• 10+ years of progressive experience in infrastructure, operations, or technology leadership roles.
• 5+ years of experience leading infrastructure and operations teams in a multi-site enterprise environment.
• Strong technical foundation across enterprise infrastructure, cloud, networking, identity, security, and end-user computing.
• Demonstrated success leading global infrastructure operations and modernization initiatives.
• Experience leading IT due diligence and post-acquisition integrations.
• Experience managing operating and capital budgets and developing business cases for technology investments.
• Demonstrated ability to prioritize, delegate, and successfully…