Manager, Volunteer Services, Events, Gift Shop & Mailroom Operations

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments.

Our medical staff includes over 500 providers from Foundation Medical Partners, and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

This role leads, expands, and integrates system-wide volunteer programs, enterprise events, Gift Shop activities, and mailroom services across SNHH. The Manager creates a welcoming, mission-driven culture of service while ensuring alignment with organizational priorities, regulatory requirements, and community needs

• Develop and improve volunteer services policies and workflows; ensure compliance
• Recruit, onboard, train, and manage volunteers across all SNHH sites
• Plan and execute system-wide events that enhance employee engagement and community presence
• Oversee Gift Shop operations, including staffing, inventory, and customer satisfaction
• Manage mailroom operations: sorting, distribution, shipping, and compliance
• Prepare and manage budgets for volunteer services, Gift Shop, and events
• Lead and coach staff; foster a collaborative and inclusive team culture
• Build strong relationships with internal leaders, volunteers, vendors, and community partners
• Work occasional evenings and weekends for events and volunteer activities

• Education: Bachelor’s degree in Community Engagement, Public Health, Communications, Business, or related field required;
  Master’s preferred
• Licensure: Valid Driver’s License required; CVA certification preferred
• Experien
  ce: 5–7 years in volunteer services, event planning, or related fields, including supervisory experience
• Knowledge &
  
  Skills:
  
  Volunteer management principles, event planning, and logistics. Proficiency in Microsoft Office Suite and database systems. Strong communication, interpersonal, and organizational skills
• Abilities: Ability to multitask, prioritize, and work occasional evenings/weekends

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term, long-term disability, life & pet insurance
• Nursing Student Loan Paydown Program
• 403(b) Retirement savings plans with company matching