Associate Program Manager

At Benchmark, we are driven by our purpose: to innovate for a healthier, safer, and better-connected world to create a brighter future. When you join us, you become part of a team passionate about making a meaningful impact across various sectors, including commercial aerospace, defense, advanced computing, next-generation communications, complex industrials, medical, and semiconductor capital equipment. We prioritize career growth, fostering a culture that ensures you reach your full potential.

At Benchmark, your work is purpose-driven, enabling you to create a positive impact on the world and make your career truly meaningful. You’ll be part of a collaborative and inclusive team that values your ideas and contributions.

Supports and receives mentoring from the Program Manager to provide leadership to the Customer Focus Team ensuring that Customer and Internal needs are met. Manage Customer satisfaction while maintaining a profitable business relationship through efficient and effective Customer and internal communication.

• Work with and take direction from the Program Manager to align on duties and priorities.
• Assist in managing and leading customer team activities as primary day-to-day customer contact.
• Coordinate and maximize the use of company functions in support of customer requirements.
• Support new product introduction activity including cost, pricing and prototype activity.
• Work with customer(s), materials, and operations to manage build and delivery schedule.
• Analyze customer purchase orders for compliance to customer’s contract terms and conditions.
• Review customer forecast information with Supply Chain Planner and Scheduler as required.
• Proactively identify potential discrepancies prior to data entry and engage Program Managers in resolving discrepancies.
• Support quality, test, Engineering Change Order (ECO), materials and depot activity.
• Work with Program Manager as required to recover costs for ECO activity, Non-Recurring Expenses (NRE) and miscellaneous.
• Resolve excess/obsolete inventory issues.
• Assist in resolving Accounts Receivable (A/R) issues as required.
• Communicate effectively with customer(s) and within factory.
• Lead, or assist in leading, business review meetings with BEI and customer.
• Assisting Program Manager to manage and lead customers’ teams activities as primary day-to-day customer contact.
• Manage multiple team tasks, to include but not limited to, continuous improvement programs, business analysis, quoting and pricing, change management, on-time delivery, inventory and forecasting.
• Support management team, as needed, with building customers’ relationships and business development, with forecasting and pricing strategies, with ensuring profitability and with meeting business unit objectives.
• Assist Program Manager in providing centralized management over all business and technical aspects of a customer’ accounts.
• Manage customers’ concerns, corrective actions, and lead issues to completion.
• Develop an understanding of DFx philosophy and promote it with customers and within the customer team.
• Provide customers with written corrective action to escalated issues.
• Work with Materials/Procurement to establish internal goals for annual inventory turns and report actual turns regularly.
• Assist Program Manager to lead end of life program management to meet BEI and customer goals pertaining to product availability and component material planning, including working with engineering to determine alternate component solutions.
• Assist other team members, as needed, to ensure customers’ needs are met.
• May be involved in global activities with direction.

• Continue to gain understanding with the total business operation to include material procurement, order entry, forecasting, manufacturing, invoicing, customer returns, inventory levels and on-time delivery.
• Effective organization and prioritization skills.
• Ability to work collaboratively with suppliers or customer with direction and oversight.
• Effective interpersonal skills.
• Ability to take on aspects of project leadership/ownership.
• Proven ability to complete projects in a timely manner.
• Ability to work the required…