Store Customer Service Specialist

Overview

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. They are expected to promptly resolve customer concerns, ensure client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards of the products and store. They aim to achieve excellent customer service while consistently meeting the store’s sales goals.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people.

Our people are behind the strength of our success, and we invest and support you in:
Life with rewards, benefits and the flexibility to enhance your health and well-being;
Career with opportunities to learn, develop new skills and grow your contribution;
Connection with an inclusive team and commitment to our own and broader communities.

What is the Process to get Started?

Sherwin-Williams offers a range of world-class benefits. A general description of benefits offered can be found at  Click on “Candidates” to view benefit offerings you may be eligible for if hired. Compensation decisions depend on facts and circumstances and may vary within the wage range. The Company reserves the right to modify this information at any time, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered as required by law. Sherwin-Williams is an Equal Employment Opportunity employer. Veterans and protected groups are encouraged to apply. The company is a Federal contractor and requests priority referral of Protected Veterans where applicable. The recruitment team will never request payment or sensitive personal information during the application process.