Service Administrator

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than 20 sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards. It is our vision to be the most sustainable and fastest-growing market player in our industry to drive technology for a sustainable future.

Responsible for administering the tracking of products serviced via computerized ERP system and external tracking matrices. Maintains accurate documentation of goods returned for service. Responsible for continuous contact with customers, sales representatives, and other company personnel via phone, fax, and email. This is an onsite position at our service center in Nashua, with a work schedule is M-F, either 7-3:30, 7:30-4 or 8-5pm, DOE.

The targeted compensation range for this position is $22-25 per hour, depending on qualifications, skills, and relevant experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization’s leadership promotes collaborative problem-solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required.

Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

• Ensures the prompt and accurate processing and reporting of any documentation within the area of specialization.
• Provide alternative options for customer units/repair to attain a short turnaround time.
• Monitor RMAs throughout the repair cycle to ensure quick turnaround time.
• Gathers information and researches problem areas.
• Main contact for logistics for correcting service parts issues.
• May assist with the facilitation of the return of equipment at field locations and overseas.

May perform other duties as requested.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks require walking, sitting, bending, reaching, and mobility. Work requires computer skills (word processing, spreadsheet, and data-entry), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded and agile – in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.

Requirements include knowledge of Microsoft Office, Outlook, and Windows as well as general background working with computers and office equipment (copiers, etc.) and accurately performing data entry.

High School graduation/ some college preferred. Not less than two years prior office support experience. Experience with…