Child Support Agent II – Enforcement Unit

Enforcement Agent

Current Child Support experience preferred.

The Child Support Unit is responsible for locating non-custodial parents, establishing paternity and/or support orders and medical orders, enforcing compliance with existing orders and collecting and distribution of child support in IV-D cases. In addition, the Unit is responsible for taking action for modifications, if appropriate.

The Enforcement Agent performs investigative work for Child Support Enforcement purposes. The agent is responsible for the Enforcement of new paternity and support orders. Agents have control and responsibility for the financial management and accounting of these support orders. In monitoring cases, the agent investigates what action to take when a court order needs modification to meet current guidelines. Activities that must have the sanction of an Attorney are reviewed by the IV –D Attorney but the Agent is responsible for most of the actual preparation, investigation and negotiation required in each case.

Considerable independent judgment is exercised in applying appropriate rules, regulations and laws to specific cases.

This position is full time and the standard work week is 8:00 am to 5:00 pm Monday through Friday (for a total of 40 hours). Flexibility and/or overtime may be required to meet court schedules and workload demands. In the event that it becomes necessary to work beyond the regularly scheduled hours, compensatory time is given.

Overall responsibility is to enforce and modify court orders.

ESSENTIAL DUTIES

25% Enforcement

The system generates work list items to flag delinquent cases. The agent must monitor the terms of the court order (monetary payments, medical coverage requirements, etc.) through reviewing NC's automated Child Support system - ACTS.

Identify cases in delinquency status and determine appropriate enforcement actions.

Consideration for making the determination include but are not limited to:
Provisions of court orders in the case, payments history, locate information, program requirements, arrearage amounts, earned and unearned income, real or personal property holdings, pending insurance settlements.

After appropriate enforcement tools are determined, proceed with one or more of the following actions:

a) Income Withholding
- Agents have the legal authority to administratively withhold child support from earned and unearned income. This includes responsibility to establish, increase and transfer the withholding to other employers or sources of income.

b) Show Cause for Contempt Hearing
- The agent is responsible for updating information in ACTS to ensure that legal documents are properly generated. The agent reviews and corrects the documents which are properly signed and are then forwarded to the Clerk of Court. The hearing must be scheduled and the information regarding service process and hearing must properly be entered into the ACTS system.

c) Revocation of Occupational, Professional, Business or Wildlife License
- The agent is responsible for notifying the absent parent (AP) that their license may be suspended or revoked. A repayment plan may be negotiated between the agent and the absent parent. If an agreement is not negotiated or the AP does not comply with the plan, the agent notices the absent parent and the appropriate licensing board to suspend or revoke the license.

d) Revocation, Suspension and Blockage of Driver's License and Vehicle Registrations
- Prior to court hearings agents must verify through DMV willful contempt and a 90-day delinquency, the Judge may order revocation or suspension of the driver's license and the agent is to obtain and destroy the licenses. The agent follows up by directly updating the Department of Motor Vehicle's Mainframe system and ACTS, ensure appropriate court orders are executed.

e) Notice to Credit Bureaus and Interception of Federal and State Income Tax Refunds
- Agents are responsible for the accuracy of arrears provided to the credit bureaus and the State and Federal agencies. The absent parent may appeal the submission of the information reported to the credit bureau and may also appeal the interception of state and federal income tax refunds. If there is an appeal, the agent verifies the arrears, case information and events prior to the hearing.

The agent attends the hearing and provides legal documentation and testifies before the hearing officer.

f) Medical Insurance Coverage for Children
- Most orders require the absent parent to provide medical insurance…