Human Services Coordinator III; DSS

Human Services Evaluator III

Child Welfare experience required.

The primary purpose of this position is to provide staff assistance and consultation in evaluating child welfare programs in a variety of program areas. Work involves identifying and/or designing data collection and using analytical techniques to prepare necessary reports. Employee will also conduct training and use quality assurance analysis and case reviews to assure compliance with federal, state, and agency policies.

This position has the responsibility of reviewing records and conducting service audits. Results will be compiled and presented to demonstrate trends and areas needing further improvement. This will be achieved by analyzing cases, compiling individual and team data, developing, and analyzing agency wide reports, and implementing standardized work methods.

Adheres to assigned work schedule as outlined in County attendance policies and procedures. Regular work hours for this position are from 8:00 a.m. to 5:00 p.m. Monday through Friday. Subject to occasional overtime as required. Regular, predictable attendance is essential.

Effective May 1, 2023, the Staff Development Specialist I was created to provide quality assurance analysis and program review which is essential to assure quality social work services are provided. This position was reclassified, effective December 1, 2023 to Human Services Evaluator III to encompass a more thorough and detailed approach to reviewing, analyzing and compiling data to improve work performance and outcomes to the population served.

This employee's primary responsibility is to identify appropriate tools and monitor performance, using case reviews, to evaluate adherence to State and Agency policy guidelines and to assess the quality of work performed by the case manager. Employee will conduct a quality assurance review of a representative sample of cases in Child Welfare programs on a monthly basis using state monitoring tools.

Some working knowledge of each Child Welfare program (Foster Care, Adoptions, CPS Investigations, CPS In-Home Services, Family Support Services) is necessary to properly review cases. Log of quality assurance reviews will be maintained. Employee will provide technical assistance and consultation to management and staff on the interpretation and application of federal and state law, policy, and mandates.

This employee will develop regular training and onboarding for Child Welfare staff, which reduces error rates, improves program integrity, and enhances services provided. Work involves a thorough understanding of state and federal policies, NC Fast, and the federal CFSR process. The Human Services Evaluator III will complete targeted training based on errors found from quality assurance file reviews, updated program policy and NC Fast usage.

Training must always incorporate state and federal requirements to ensure program compliance. Employee in this position will need to identify trends across casework and collaborate with the Child Welfare Supervisors, Child Welfare and State Program Consultants to incorporate ongoing policy changes in training and recommendations for training that may be needed. At the end of a training, participants may evaluate teaching and course content.

Employee will serve as the agency liaison with external reviewers/auditors. Employee will also be responsible to complete thorough Continuous Quality Improvement (CQI) processes, complete monthly reports on cases reviewed, and participate in Quality Assurance meetings within the agency and State. Problematic findings, errors, and recommendations for improved practice will be reported to the unit supervisor in a timely manner.

Perform other duties as assigned. This position has been identified as an emergency essential position and, as such, employees in this position may be needed to work, including after-hours, weekends and during a public emergency (to include but not limited to: shelter duty, floods, ice storms, disease outbreak, terrorist attack, etc.).

Work requires knowledge of appropriate techniques and methods to achieve desired results for agency and program specific projects; a thorough understanding of program evaluation processes and a thorough understanding of the programs and service delivery mechanisms in the assigned areas are necessary.

Work and decisions may affect groups and/or individuals involved in career and skills development and training. An error may curtail a phase of training or result in…