Development Specialist

Prefer experience in multiple Economic Benefits Programs with 3 years minimum experience in NC Fast. Training experience also preferred. Requires strong interpersonal skills, excellent communication skills, and the ability to work with varying personalities and skill levels. Must be able to work independently. Ongoing recruitment.

The primary purpose is to administer federally mandated Income Maintenance Programs to applicants/recipients who meet eligibility criteria. The Unit is responsible for all functions related to eligibility to include intake, processing, recertifications, reports and analysis, training, and program integrity.

The primary purpose of this position is to function as a Staff Trainer for Economic Benefits Programs. NC Fast is used in some capacity by all Social Services programs. Some working knowledge of each program is necessary to properly connect the program policy to the computer management system. Training must always incorporate state and federal requirements to ensure program compliance. Employee in this position will need to collaborate with the Management Team and State Program Consultants to incorporate ongoing policy changes in training.

Individual in this position will need skills and abilities to independently read, comprehend, design and deliver computer based and/or classroom training to groups as well as on an individual basis to enhance employees' awareness, sensitivity and effectiveness in needed areas including accuracy and timeliness in processing. This individual requires skills to coordinate, schedule, conduct and evaluate trainings of seasoned and newly hired staff.

This position interacts with employees to precisely identify the tasks, responsibilities, knowledge, skills and conditions necessary for the job to be performed. Individual in this position provides instruction to staff, answers staff questions to help develop worker competency and confidence through direction and encouragement to establish worker independence and increase staff retention.

This position is from 8:00 A.M. to 5:00 P.M., Monday through Friday.

Troubleshoot problem cases prior to submission to the state help desk. Works with program supervisors to assess the needs of vacant caseloads and maintain program compliance. Also assists with accessing, distributing and analyzing reports and making recommendations based on findings, as well as completing 2nd party reviews to monitor patterns that may need further training and improvement. (20%)

Employee in this position reports directly to the Income Maintenance Program Administrator. Performs any other duties as assigned by the Income Maintenance Program Administrator's leadership, to include disaster shelter duty.

Telephone, Fax, computer, copier, scanner, TV monitor, calculator or adding machine, motor vehicle for work transportation. Precision Exactness and/or Accuracy Required.

Exactness and accuracy are required at all times in disseminating policy and other training. Individual must be observant of training participants to detect any problems with the training, environment, and/or resources. Must be detail oriented. Feedback from employees must be carefully evaluated and understood to maintain continuous improvement in training delivery and resources.

Considerable knowledge of training theory, principles and techniques of training within specified Economic Benefits program(s). Ability to interpret, apply and communicate a variety…