Technology Technician II

Starting Date: Immediately

Reports to: Executive Director of Technology & Innovation

Salary Grade: State Salary Schedule commensurate with degree, certification and experience

An individual in this class supports and maintains both administrative and instructional computers, software, and networks. This work includes repair of all technology-related equipment. The employee provides on‑site assistance in classrooms, media centers, computer labs, and administrative offices, identifies problems, and takes appropriate corrective action. The employee installs and upgrades all technology‑related equipment in network and stand‑alone environments, typically providing first‑response support from the system level for the maintenance and operation of computers, software, and networks at the building level.

The employee may have multiple sites to maintain. Complex problems are referred to Technician III or Network Engineer positions. This position is distinguished from the Technician I by its emphasis on building‑level support and more specialized knowledge of computer hardware, software, and computer networks.

• Under the supervision of the Technician III or Network Engineer, assists with the installation of hardware, software, and related peripherals.
• Ensures the maintenance of all computers, software, and local area networks by monitoring performance.
• Installs upgrades to hardware and software.
• Makes recommendations to building‑level staff regarding upgrades and replacement of technology‑related equipment.
• Reads and interprets schematics, wiring diagrams, and manuals.
• Operates standard and specialized electronic devices in testing and troubleshooting computers and other technology‑related equipment.
• Attends classes and seminars to enhance knowledge of equipment and operating systems.

• Strong knowledge of computers and related technologies.
• General knowledge of IP networking, local area networks, installation of printers, and required software.
• Understanding of mechanical, electronic, and computer principles as applied to the repair and maintenance of computers and peripherals.
• Ability to communicate effectively with all levels of technology users.
• Ability to establish and maintain effective working relationships.

• Ability to read, analyze, and interpret periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedural manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

• Knowledge of information technology devices, audiovisual equipment, basic computer operation, and software.
• Ability to learn various computer operations required for management of student information and integration of technology in classroom instruction.

• Ability to apply knowledge of current research and theory to instructional programs.
• Ability to plan and implement lessons based on the division and school objectives and the needs and abilities of students to whom assigned.
• Ability to establish and maintain effective relationships with students, peers, and parents; skill in oral and written communication.

While performing the duties of this job, the employee is regularly required to sit and talk or hear, walk, and use hands, tools, or controls. The employee occasionally is required to stand and reach with hands and arms. Specific visual abilities required include close vision, color vision, depth perception, and the ability to adjust focus. Occasionally the employee will lift up to 50 lbs.

such as to lift books, school supplies, and other items.

The work environment is typically moderate to loud noise, with continuous interaction with the public and staff.

Graduation from a two‑year college or technical school with a degree in a related field and eighteen months of experience; or an equivalent combination of education and experience.

A+ Certification required; network‑related certifications desired.

Performance in this position will be evaluated regularly by the supervisor in accordance with Board Policy.

Full‑Time

• Citizenship, residency, or work visa required.