Adult Services Social Worker II - Special Assistance ​/ In-Home

Responsibilities

Special Assistance In-Home (SA/IH) program in North Carolina acts as a case manager for frail, elderly, or disabled adults, helping them remain safely in their homes rather than transitioning to institutional care.

Case Management & Assessment:
Conducts comprehensive assessments to determine functional status, unmet needs, and safety risks. Develops and reviews individualized service plans (Adult and Family Service Plans) at least annually.

Monitoring & Compliance:
Conducts face‑to‑face visits with clients at least quarterly and telephone contacts monthly. Monitors the use of SA/IH funding to ensure it addresses basic needs (rent, utilities, food).

SA/IH Administration:
Collaborates with Income Maintenance Caseworkers (IMC) to determine and verify initial and ongoing financial eligibility.

Coordination of Care:
Acts as a liaison with human service agencies, medical professionals, and family supports.

Crisis Intervention:
Responds to client or family crises, mediates conflicts, and advocates for clients within the service delivery system.

Intake & Documentation:
Documents all assessments, monitors activities monthly, and rotates with other staff to handle intake referrals.

Interpret intake information accurately to determine if any person referred is alleged to be incapacitated, abused, neglected or exploited and in need of protective services.

Other duties as assigned by Director, Deputy Director, Program Manager or Supervisor. Disaster duty, including overnight shelter duty, is mandatory.

Instructions come from manuals for comprehension of policies and services—State and County manuals available, confidentiality laws, Code of Ethics, and methods of service provision guidelines. Worker has weekly conference, continuous open communication with supervisor, unit meetings bi‑monthly, and training sessions monthly.

Tools and equipment include automobile, telephone, voicemail, calculator, computer, scanner and printer, files, records, state and county forms, manuals, and copier.

All forms must be precise and accurate, with close visual attention required for completion.

Stamina and endurance are required; serious and difficult decisions, interviews, and form completion require intense mental concentration.

Confidentiality to clients, informants, and information from other agencies must be upheld.

Work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with availability after hours in unusual, unexpected circumstances.

Basic knowledge of human behavior, social systems, and social institutions; awareness of social problem areas and appropriate resources and methods; basic theory and methods of social casework and groupwork; reflective listening and counseling skills; theory of interpersonal communication and group dynamics; ability to recognize dysfunctional behavior, make assessments, and develop basic treatment plans. Function under direct, regular supervision and act professionally, establish constructive relationships with clients and significant others, utilize problem‑solving techniques, determine client needs for service, and comply with administrative requirements.

Bachelor's degree in social work or a human services field from an appropriately accredited institution, and either (1) one year of directly related experience, (2) two years of directly related experience, or an equivalent combination of education and experience.

Must possess a valid North Carolina Driver License with no restrictions that prohibit performance of the essential functions of the position.