Account Resolution Associate

Account Resolution Associate

We are seeking a detail‑oriented Account Resolution Associate to join our team. This is a hybrid role; applicants must live within commutable distance to Indianapolis, Nashville, TN, or Denver. In this role, you will review and resolve credit balances on patient accounts, ensure accurate billing, and maintain compliance with client and regulatory requirements. Strong analytical skills, attention to detail, and the ability to work collaboratively in a fast‑paced environment are required.

• Review all accounts with credit balances and determine the reason for the credit.
• Perform patient account data entry and maintenance.
• Investigate and resolve credit balances appropriately using information provided by the client.
• Post credit balance refunds and/or contractual adjustments to appropriate balances.
• Analyze and report credit balance trends identified while reviewing claims.
• Attend and prepare for daily/weekly accounts receivable calls.
• Escalate problem accounts.
• Accurately and timely bill and rebill institutional and professional claims.
• Review, prepare and contact third‑party payors in a timely manner to determine claim status for hospital and physician claims.
• Review refund documentation for accuracy and completion.

• 3+ years of credit balance review and project work experience in a professional services and/or consulting environment.
• Self‑starter with the ability to work independently in remote settings; prior remote experience preferred.
• Intermediate to advanced proficiency in Microsoft Word, PowerPoint, Excel, Outlook, and web‑based applications.
• Ability to read and understand 835 EDI information to utilize in conjunction with account and transaction detail to determine the correct resolution of credit balance accounts.
• Knowledge of financial and accounting terminology.
• Proven project coordination, organizational, and time‑management skills.
• Process‑oriented, quality‑focused, and able to prioritize multiple projects under tight deadlines.
• Excellent analytical skills to identify trends and make recommendations collaboratively.
• Bachelor’s degree in Business, Finance, or a similar field.