Accounts Receivable Specialist – Billing and Collection

Responsibilities

• Responsible for invoicing customers in a timely and accurate manner
• Proactively researching and resolving billing issues and questions
• Ensuring that margins on the jobs are at the expected percentage
• Proven ability to perform collections activities, including prioritizing follow-up actions and making informed decisions regarding payment plans, invoice credits, and bad debt designation
• Responsible for the collection of accounts receivable for assigned customers
• Provides customer service regarding collection issues; resolving customer discrepancies and short payments
• Process and review account adjustments
• Monitoring and maintaining accounts, customer calls, account adjustments, small balance write-offs and customer reconciliation
• Accountable for reducing account delinquency
• Identify trends, related root causes, and appropriate actions to resolve, escalating to leadership when necessary
• Assist with accounting daily/monthly reports
• Identify and communicate process improvement opportunities
• Act as a back-up for other members of the billing and collection staff

• High school diploma or GED required
• 2+ years of experience in Accounts Receivable and/or collections
• Acute analytical skills and relentless attention to detail
• Professional written and verbal communications skills, with the ability to negotiate and persuade
• Excellent customer service etiquette
• Adept at navigating through a variety of computer applications simultaneously
• Proficient organizational and time management skills
• Strong sense of pride and urgency
• Teamwork mentality with the ability to work well independently
• Approachable and coachable, with constructive and respectful responses to inquiries and feedback