Rebate Dispute Coordinator

Position Summary The Rebate Dispute Coordinator is responsible for the timely and accurate intake, investigation, reconciliation, and resolution of rebate discrepancies between NDC, its distributor members, and vendor partners. This role serves as a key operational liaison, ensuring rebate integrity, financial accuracy, and adherence to contractual terms.

This position works cross-functionally with vendors, distributors, internal rebate operations, and accounting teams to research and resolve disputes while maintaining strong relationships with stakeholders. The Coordinator exercises independent judgment within defined guidelines to validate claims and determine appropriate resolutions.

Essential Duties & Responsibilities Review and process rebate disputes in accordance with SLAsInvestigate discrepancies using sales and contract data Determine resolution paths (resubmission, chargeback, correction)
Process credits and debits

Monitor vendor credit status and escalate aging items

Maintain accurate documentation and system updates

Communicate with stakeholders on status and resolution

Identify recurring issues and support process improvements

Required Qualifications Bachelor’s degree or equivalent experience1–3+ years relevant experience

Strong Excel and analytical skills

Strong communication skills

Preferred Qualifications Healthcare or rebate experienceERP system exposure

Skills & Competencies Analytical thinking

Attention to detail

Communication

Time management

Problem-solvingKPIs / SLAsResolution cycle time Accuracy rate Backlog levels

Vendor credit recovery

Working Conditions / Classification Non-exempt

Office or hybrid environment

Sedentary work
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