Invoicing & Billing Specialist — Customer Care Job Nashville area,Tennessee USA,Accounting

About Hire Right

Hire Right is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East.

Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

The Billing Specialist's primary functions are to create invoices, statements and credits for our customers. Billing Specialists also work directly with customers on questions and dispute resolution.

Responsibilities

Billing Specialist duties include and are not limited to the following duties and qualifications:

Create weekly/monthly invoices including various pass-through billing
Research/resolve credit memo inquiries
Coordinate/collaborate w/ both internal & external customers to research & resolve billing/invoicing issues.
Tasks performed using manual/paper processes & electronic processes
The ability to multitask efficiently w/ various tools/programs
Focus & regain focus after interruptions
Work independently & on a team w/ minimal guidance
The ability to think out of the box & apply processes efficiently
Support high profile new customers approved special handling manual monthly billing requests & provide world class customer service & follow up.
Diffuse and manage escalated inquiries - ownership
Learn new processes such as custom invoice uploads, document and train team members

Qualifications

High school diploma or equivalent
Good working knowledge of accounting principles
Strong problem solving and analytical skills
Good organizational, written and verbal communication skills
Strong interpersonal skills
Ability to work individually and within a team effectively
Exceptional Customer Service and follow up skills for both internal and external customers
Strong data entry skills with attention to detail
Good computer skills (Outlook,Word and Excel - Pivots and V lookups, formulas)
Ability to navigate multiple programs and multitask with interruptions
Entry level for more complex support and administrative functions.
Applies generally straightforward methods or procedures.
Requires good knowledge, experience, and skill of standardized rules, procedures or operations on a variety of activities requiring training and experience.
Is expected to work through typical or moderately complex problems but may require occasional guidance or direction.
May require specialized skills in administrative or technical fields

What Do We Offer

In exchange for your expertise, Hire Right offers an excellent employee benefit package which includes:

Medical
Dental
Vision
Paid Life/AD&D Insurance
Voluntary Life Insurance
Short- & Long-Term Disability
Flexible Spending Accounts
401K
Generous Vacation and Sick Program
10 Paid Holidays
Education Assistance Program
Business Casual Attire
Generous Referral Program
Employee Discounts and Rewards
And much more!
All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

Hire Right, LLC is an Equal Opportunity Employer

Minorities / Females / Veterans / Disabilities

Hire Right does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hire Right and Hire Right will not be obligated to pay a placement fee.#J-18808-Ljbffr