Accounts Receivable Manager

Job Responsibilities

The Accounts Receivable Manager leads a 19-person team supporting high-volume, high-dollar accounts receivable operations across the United States and Canada. Reporting to the Vice President of Accounting Operations, this position is primarily responsible for Cash Applications and AR Accounting, with additional oversight of lower-volume billing and customer-refund activities. This position does not oversee collections.

The Accounts Receivable Manager ensures the timely and accurate application of customer payments, maintains the integrity of accounts receivable records and reporting, and ensures compliance with SOX controls, accounting policies, and company procedures. This role also leads process‑improvement and automation initiatives while developing a high‑performing, customer‑focused team.

This is a hybrid position requiring three days per week in the Nashville office.

Accounts Receivable Operations

• Lead high-volume, high-dollar Cash Applications and AR Accounting operations supporting the United States and Canada.
• Ensure customer payments are applied accurately and within established service‑level requirements.
• Oversee account reconciliations, AR accounting, reporting, and SOX control activities.
• Monitor and facilitate the resolution of unapplied cash, unidentified payments, account discrepancies, and aging reconciliation items.
• Oversee lower‑volume billing and customer‑refund activities.
• Review and approve account adjustments, credit memos, customer refunds, and write‑offs in accordance with company policies and approval requirements.
• Prepare and evaluate bad‑debt and allowance calculations in accordance with company accounting policies.
• Establish, monitor, and report departmental KPIs and SLAs, including productivity, accuracy, service, and quality metrics.
• Ensure the accuracy, completeness, and integrity of accounts receivable records.

Financial Reporting and Close

• Prepare monthly AR reports, KPI dashboards, account analyses, and management reporting.
• Lead AR‑related activities for month‑end, quarter‑end, and year‑end close.
• Review account reconciliations and supporting documentation for accuracy and completeness.
• Analyze trends, identify operational and financial risks, and communicate findings and recommendations to Accounting and Finance leadership.
• Partner with Accounting and Finance teams to ensure accurate and timely financial reporting
• Lead, coach, and develop a 19‑person Accounts Receivable organization, with approximately two to three direct reports.
• Provide leadership through Cash Applications Supervisors, an AR Accounting Supervisor, and a Team Lead.
• Establish individual and departmental performance goals and monitor results.
• Conduct performance reviews, provide ongoing feedback, and identify training and development opportunities.
• Promote accountability, collaboration, continuous improvement, and a customer‑focused culture.
• Support workforce planning, recruitment, onboarding, employee development, and succession planning.

Process Improvement and Compliance

• Identify and implement opportunities for process automation, standardization, and operational efficiency.
• Lead strategic projects involving process improvement, system implementation, automation, or operational transformation.
• Ensure compliance with company policies, accounting standards, SOX controls, and applicable regulatory requirements.
• Collaborate with Field Operations, Accounting, Finance, Treasury, and other business partners to resolve issues and strengthen order‑to‑cash processes.
• Support internal and external audits by preparing documentation and responding to information requests.
• Participate in system implementations, upgrades, testing, and other transformation initiatives.