Accounts Receivable Analyst

About the Opportunity:

Shutterstock is seeking a detail-oriented Accounts Receivable Analyst to support B2B collections, customer portal and dispute management, and finance operations for non-standard customer agreements.

This role manages an assigned portfolio of customer receivables while supporting the financial administration of complex agreements, including customer setup, manual billing and billing schedules, monthly usage reporting, and overage and breakage calculations.

The AR Analyst will partner closely with Sales, Customer Success, Billing Operations, and General Accounting to resolve collection and billing issues, manage contractual exceptions, and ensure accurate and timely financial processing. Success in this role means driving timely cash collection, resolving billing and portal issues efficiently, and ensuring non-standard customer agreements are administered accurately. The ideal candidate combines collections discipline, financial accuracy, analytical thinking, and strong cross-functional partnership.

Note - This is a temporary, 6 months fixed-term assignment.

B2B Collections & Accounts Receivable

• Manage an assigned portfolio of B2B accounts, proactively driving cash collections and resolution of past-due balances.

• Research and resolve invoice disputes, account discrepancies, and other issues delaying payment.

• Maintain accurate collection notes, follow-up activities, and account documentation.

• Partner with Sales, Customer Success, Billing, and Finance teams to resolve outstanding receivables and escalated customer issues.

• Support AR reporting and analysis, including aging, delinquency trends, DSO, collections performance, and other KPIs.

Customer Portal, PO & Dispute Management

• Manage invoice submission and issue resolution across customer procurement and AP portals.

• Resolve portal rejections, invoice disputes, missing or incorrect POs, and other exceptions impacting payment.

• Partner with Sales and Customer Success to resolve PO and customer-specific billing requirements.

• Coordinate invoice corrections and supporting documentation with Billing Operations.

• Monitor outstanding portal and dispute issues through resolution and identify recurring issues or process improvement opportunities.

Non-Standard Agreements & Finance Operations

• Manage financial operations for non-standard and complex customer agreements.

• Coordinate customer and agreement setup within internal systems and maintain supporting trackers and documentation.

• Maintain billing schedules and prepare or coordinate manual billing based on contractual requirements.

• Prepare monthly usage reporting and reconcile activity to customer agreement terms.

• Calculate overages, breakage, minimum commitments, and other usage-based billing or revenue components.

• Research and resolve calculation discrepancies, contractual exceptions, and data issues.

• Partner with General Accounting monthly to review calculations, adjustments, exceptions, and revenue impacts.

• Maintain appropriate supporting documentation and audit trails for non-standard agreement activity.

Reporting, Controls & Compliance

• Prepare Credit & Collections reporting, KPIs, reconciliations, and audit schedules as needed.

• Support month-end, quarter-end, and year-end activities related to accounts receivable and non-standard agreements.

• Participate in audit activities and execute applicable SOX controls.

• Support ad hoc Finance projects and process improvement initiatives.

• Minimum 3 years of experience in Accounts Receivable, B2B Collections, Billing, Finance Operations, or a related function.

• Working knowledge of the order-to-cash process, including billing, collections, disputes, and purchase orders.

• Experience working with customer procurement/AP…