Guest Services Representative

This position will be based in our Nashville office, which is officially opening in Spring 2026. For more information, see our press release here.

We are currently accepting applications for Nashville positions through our Houston job board on our Careers Site. Roles based in Nashville will have "- Nashville" in the title.

As a Guest Services Representative
, you’ll deliver a welcoming, high-quality experience for Kirkland & Ellis (K&E) personnel and visitors while supporting the smooth operation of our Conference Center. With a hospitality-forward mindset and strong attention to detail, you’ll manage guest interactions, conference room logistics, and day-to-day coordination to ensure every visit reflects the firm’s high standards.

• Guest Experience & Hospitality: Welcome guests, clients, and K&E personnel with a professional, friendly presence while ensuring a consistently high level of service throughout their visit.
• Security & Access Management: Verify identification, manage lobby access, arrange temporary IDs, and observe and report unusual or suspicious activity to maintain a secure environment.
• Visitor Support: Direct and escort visitors to conference rooms or offices and provide light administrative support such as printing, scanning, and copying.
• Conference Center Coordination: Inspect and set conference rooms daily, manage reservations and visiting offices through the Event Management System, and monitor the Conference Center mailbox for timely responses.
• Food & Beverage Presentation: Coordinate and maintain food displays with strong attention to detail, clear signage, and an emphasis on visual appeal.
• Administrative Operations: Handle incoming calls, manage email correspondence, open and close the reception area, and keep reception and conference spaces clean, organized, and client-ready.
• Information & Wayfinding: Answer general questions related to firm services, office locations, and directions for both walking and driving.
• Team & Facilities Support: Collaborate with local team members to submit office and building maintenance requests and provide overtime coverage for early morning or after-hours events as needed.

• Education: High school diploma or equivalent required;
  Associate or Bachelor’s degree preferred (or equivalent experience).
• Experience: At least three years of related experience preferred, ideally in hospitality, customer service, or a high-end, fast-paced environment.
• Customer Service Excellence: A polished, professional presence with strong interpersonal skills and a genuine commitment to exceptional service.
• Communication
  
  Skills:
  
  Clear, confident written and verbal communication, including excellent telephone etiquette.
• Adaptability & Initiative: Ability to adjust to changing schedules, manage multiple priorities, and work independently with minimal supervision.
• Collaboration & Focus: Comfort working both independently and as part of a team while meeting time-sensitive demands.
• Technology Proficiency: Working knowledge of Microsoft Office tools, including Word, Outlook, and Excel.

If you enjoy creating welcoming, well-orchestrated experiences and take pride in supporting a professional environment where details matter, we’d love to hear from you. Apply today to bring your hospitality expertise and organizational skills to the Guest Services Representative role.