Front Desk Attendant

Job Description

The Front Desk Attendant is part of the Career Center Team within the division of Career Advancement and Engagement at Vanderbilt University and is a key individual contributor responsible for the successful and efficient management of duties related to front desk operations. This position works to ensure all Career Center visitors have a dynamic initial interaction when entering the Center and is responsible for attending to all front desk related needs.

Reporting directly to the Associate Director of Employee Experience, the Front Desk Attendant engages daily with other Career Center staff to ensure timely and accurate communication of relevant correspondence. The Front Desk Attendant also supports logistical Career Center programming needs where appropriate.

The Front Desk Attendant will be responsible for managing front desk operations by greeting visitors, handling phone calls, and responding to emails. The position supports students and staff by scheduling appointments, reserving interview spaces, and coordinating the flow of students during recruitment events and on-campus interviews. Additional responsibilities include maintaining the Career Center calendar, organizing meetings, and assisting with events as needed.

This role requires maintaining strict confidentiality with all communications and information received in the office, along with performing other related duties as assigned.

The Vanderbilt Career Center serves undergraduate students and alumni (0-2 years) post-graduation. The Career Center also supports students, postdocs and alumni pursuing prestigious fellowships and postgraduate study. The Center focuses on career exploration, providing opportunities for students to learn about and explore professional opportunities including: internships, career coaching, career courses, workshops, career panels, virtual and on-campus recruiting, job fairs, and industry-based Treks.

The Center consists of a leadership team, a coaching team, a fellowships and scholarships advising team, an employer relations team and support staff.

• Manage the front desk and office operations including greeting Career Center guests, answering the center’s phoneline, and responding to the Career Center email inbox.
• Assist students and staff with appointment scheduling and with room reservations for video or phone interviews.
• Coordinate the flow of students during drop-in periods, recruitment events, and on-campus interviews.
• Maintain the Career Center calendar by organizing and scheduling meetings and assisting with events as needed.
• Maintain confidentiality regarding communication and information received/gathered in office.
• Performs other related duties as assigned.

• High School Diploma or GED is required.
• At least 1 year of directly comparable experience is necessary.
• Strong organizational skills are necessary.
• Ability to work on multiple projects is necessary.
• Customer Service driven attitude is required.
• Detail-oriented.
• Strong customer service experience is necessary.
• Microsoft Office proficiency including Word and Excel is necessary.
• Previous experience in higher education is preferred.
• Strong interpersonal and verbal and written communication skills.