Care Coordination Scheduler

Scheduler | Matriarch Concierge | Nashville, TN

Do you thrive in organized chaos, love solving problems, and enjoy being the person who keeps everything moving?

Matriarch Concierge is growing, and we're looking for an experienced Home Care Scheduler who wants more than just a job. We're looking for someone who wants to grow alongside a company that is redefining concierge home care.

This role is critical to our success. You'll be responsible for coordinating schedules for both our private duty (non-skilled) and skilled nursing services while building strong relationships with our caregivers, clients, and clinical team. Every day brings a new challenge, and we're looking for someone who approaches those challenges with a positive attitude, strong communication skills, and a solution-focused mindset.

What You'll Do

• Coordinate and maintain schedules for skilled and non-skilled home care services.
• Match caregivers and clinicians with clients based on availability, skills, location, and client preferences.
• Respond quickly to schedule changes, call-offs, and urgent staffing needs.
• Work closely with our clinical leadership team to ensure continuity of care.
• Communicate professionally with caregivers, clients, and families.
• Help improve scheduling processes and identify opportunities for greater efficiency.
• Support the continued growth of our scheduling department while maintaining exceptional client service.

What We're Looking For

• Minimum one year of scheduling experience in both skilled and non-skilled home care is required.
• Strong understanding of home care operations and caregiver scheduling.
• Excellent organizational and multitasking skills.
• Ability to remain calm under pressure and make sound decisions in a fast-paced environment.
• Positive attitude with a team-first mentality.
• Natural problem solver who focuses on solutions instead of obstacles.
• Strong leadership qualities with the desire to grow into additional responsibilities as the company expands.
• Excellent communication and customer service skills.
• Experience with Wellsky and/or Kantime software is a plus.

Why Matriarch?

At Matriarch, we believe our culture matters just as much as our results. We work hard, support one another, and genuinely care about the clients and families who trust us every day. We are building something special, and we're looking for people who want to grow with us, not just fill a position.

If you're dependable, motivated, and ready to be part of a team that values excellence, accountability, and compassion, we'd love to meet you.