STI26237 - Administrative Services Assistant

ADM SVCS ASSISTANT 3/Contractor Tech Analyst

To support L.E. and some administrative projects

This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly will be considered.

The standard work week is 37.5 hrs./wk.

The Division of Tenn Care is seeking a (ASA3) Contractor Tech Analyst to join the Contractor and Asset Management team (“CAM”). The CAM team manages and administers capital {i.e.,servers/projectors} and non-capital {i.e., workstation printers/laptops} asset inventory, billing, deployment, and surplus of all office equipment and provides support for all vendor and contractor groups within the agency. The Contractor Tech Analyst will support the inventory management lifecycle for all Tenn Care assets.

This role will support Tenn Care by assisting with administrative task and Asset Management. The tasks include but not limited to; deployment of assets, offboarding, system maintenance and surplus. This role will have a direct facing role to the Tenn Care employees, external contractors, external business partners and third-party vendors.

In this role, time management, respectful and positive customer service relations and attention to detail is of the upmost importance.

• Monitor and respond to inbound emails in the Vendor Intake mailbox
• Assist with the maintenance of various databases and software systems
• New user set-up requests, tracking and monitoring completion
• Support ISA 3 or Director of CAM in efforts for contractor’s DAY ONE reporting
• Assist with Tenncare Monthly Billing report for assigned assets.
• Perform asset validation in Tenn Care Service Now database system
• Assist with computer refresh and deployments
• Assist with Capital and Non-Capital Asset audits
• Assist with Tenncare surplus processing
• Support the CAM team in special projects on an as needed basis provided by ISA 3 or Director of CAM

• 1-2 years of experience in administrative, technical and customer service-oriented role
• Bachelors and/or A.A.S or equivalent experience
• Ability to work as part of a team in a fast-paced environment
• Professional and effective communication skills, verbal and written
• Strong research and analytical skillset, including the ability to integrate information from multiple sources
• Strong analytical background in technology
• Strong organizational skills, including the ability to prioritize, multi-task, and manage workload to meet specific time frames and deadlines
• Ability to foster and maintain satisfactory and harmonious working relationship with internal and external customers

• Prior human resources experience a plus
• Advanced Microsoft Office experience, especially Excel and Power Point

Job Location:

Nashville, Tennessee

Location Requirements:
Candidate must be local.

Background Verification:
Minimum Verification Requirements - Please complete the following verifications with Info Cubic upon candidate's selection. Additional verifications may be identified by the agency.

• TN Standard Background Check
• Baseline background check
• Global Monitor Check
• US Criminal Record Locator w/ Alias
• Federal Criminal History (7 years)
• County Criminal History (7 years)
• National Sex Offender Registry