Front Desk Receptionist

Front Desk Receptionist Role

The Front Desk Receptionist will provide a professional and positive experience while assisting patients with check-in and check-out procedures, verifying current information, and obtaining updated paperwork when necessary.

• Greet patients and visitors in a warm, friendly, and helpful manner
• Maintain the reception area
• Schedule and confirm appointments and consultations via phone
• Answer and screen calls, take messages, and respond to inquiries
• Take credit card payments as needed, including payments for Quick Books products and services (prior experience preferred; training provided if needed)
• Discuss surgical quotes with patients via phone and email
• Print and distribute faxes and mail
• Maintain strict confidentiality at all times

• High school diploma or equivalent
• 2+ years of related experience
• Comfortable with and computer literate
• Experience with EMR software preferred
• Familiarity with Quick Books or payment systems a plus
• Excellent customer service skills, both over the phone and in person
• Strong organizational and multitasking skills
• Professional and polished demeanor and appearance
• Desire to work in a fast-paced environment