Coordinator of Client Services & Program Support

About Music Health Alliance

Music Health Alliance’s mission is to Heal the Music by providing access to healthcare through services that Protect, Direct, and Connect music professionals with medical and financial solutions. Based in Nashville, MHA is the only healthcare-centered nonprofit organization serving the music industry nationwide. We’ve provided healthcare advocacy and support at no cost to more than 40,000 clients and have saved the music community more than $175M by providing advocacy and access to affordable health insurance options, medicine, mental health resources, end‑of‑life care, and many other necessary services.

The Coordinator of Client Services & Program Support plays a pivotal role in supporting the MHA team, serving our clients with care, and making a significant impact within the music community as the face and frontline of MHA. In this role, the Coordinator of Client Services & Program Support will manage a range of responsibilities such as:

• Answering the phone with compassion,
• Managing our client intake with timeliness,
• Greeting clients and colleagues with warmth and hospitality, and
• Serving as a mediator, connecting clients with MHA advocates who will support them and work towards a solution.

This role is more than answering calls and emails - it is about offering informed, compassionate support. The individual in this position will use active listening and motivational interviewing to understand clients’ needs and guide them toward appropriate assistance.

Beyond client support, the Coordinator of Client Services & Program Support keeps MHA office running smoothly, including:

• Scheduling key meetings,
• Maintaining all shared office space, purchasing and stocking supplies, and coordinating repairs, and
• Enriching our team culture by organizing team lunches, birthday celebrations, and making the office a place where people feel valued and our clients feel welcomed.

This role is also a go‑to for office event support, special projects, and other programmatic needs as they unfold throughout the year.

The Coordinator of Client Services & Program Support bridges the gap between our clients' needs and our advocates' solutions and ensures smooth daily operations at MHA.

• Knowledge of health insurance, Medicaid, Medicare, mental health, and/or the music industry is preferred.
• Health insurance licensure exam required for employment (MHA will assist with training class & licensure upon hiring).
• A college degree is preferred.

• Commitment to public service: Show a strong dedication to making a positive impact on the community.
• Compassionate and empathetic: Display empathy, compassion, and a holistic perspective in all internal and external interactions.
• Effective team player: Collaborates easily with others, takes instruction when needed and contributes to an energetic, fun, forward‑thinking, and problem‑solving team.
• Strong interpersonal skills: Build and support effective and positive relationships with clients, colleagues, and stakeholders.
• Quick learner: Ability to grasp new concepts swiftly and adapt to evolving situations.
• Independence and Self‑Motivation: Must be a self‑starter with a “can‑do” attitude. Demonstrate the capability to work autonomously, ensuring prompt completion of tasks.
• Detail and solution‑oriented: Show meticulous attention to detail coupled with strong problem‑solving capabilities.
• Exceptional communication: Convey thoughts and ideas effectively through both written and verbal communication.
• Prioritization and organization: Ability to manage multiple tasks efficiently by employing strong organizational skills.
• Trust and confidentiality: Maintain the utmost trust and confidentiality in dealing with all matters related to the clients and organization. Manage a small budget for purchase of supplies and kitchen items.
• Technology: Proficient in Microsoft Office and Adobe. A quick learner with new technology. Experience with Salesforce is also beneficial, though not required.

• The salary range is $35K-$45K, commensurate with experience.
• MHA operates on a hybrid schedule and is open from…