Service Coordinator
Listed on 2026-08-22
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Administrative/Clerical
Office Administrator/ Coordinator, Healthcare Administration, Admin Assistant
AMS Industries, Inc. is a MEP+ contracting firm serving the commercial, industrial, refrigeration and nuclear industries (PMT). With over 60 years of existence, AMS has grown from a small refrigeration contractor with a few employees to a multi-discipline and multi-market MEP contractor with more than 500 employees. We strive to meet our commitments to clients, develop our people and improve our communities.
We are an equal-opportunity employer.
Located in our Nashville, TN facility, the main duties will consist of handling invoicing and dispatching technicians to service appointments. The Service Coordinator must be able to have a high level of attention to detail with a proven record of making sound decisions. He or she must also follow company training to ensure prompt and accurate customer service as well as excellent employee relations.
Responsibilities:- Dispatch HVAC/R technicians to service appointments.
- Engage technicians to ensure performance is optimized.
- Daily Invoicing
- Lead and motivate the technicians to achieve goals.
- Schedule customer appointments and ensure arrival within scheduled windows.
- Create and forecast a schedule to ensure we meet all customer needs.
- Cross-train job duties with fellow employees.
- Provide Administrative Assistance to service team.
- High School diploma or GED.
- Excellent written and verbal communication skills.
- Exceptional organization and leadership skills.
- Experience in data entry (3-5 years).
- Proficiency with Microsoft Office Suite (Excel, Word).
- Exceptional people and diplomacy skills necessary to successfully resolve all customer concerns, internal challenges.
- Ability to work under pressure and in a high paced work environment.
- At no cost to the employee
- -ESOP (Employee owned) package
- -$30K Employer Paid Life insurance
- -Short term disability
- -Employee Assistance Program (EAP)
- -Paid Maternity & Paternity Leave
- -Generous PTO roll-over policy
- -Social events and outings throughout the year
- Additional Benefits
- -Health, Dental, and Vision Insurance
- -Health Reimbursement Arrangement (HRA) with Medical PPO
- -FSA and Dependent Care
- -Additional Voluntary Life Insurance for self, spouse and dependents
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