Administrative Assistant; Risk Management Claims Assistant; HYBRID

Position: Administrative Assistant (Risk Management Claims Assistant) - HYBRID
Discover Vanderbilt Health :
With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated.

We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization:

RIM Work Comp

Job Summary:

JOB SUMMARY The role of a Risk Management Administrative Assistant provides support for non-clinical claims that includes workers compensation, general liability, auto and property claims. Responds to customer needs by consulting with others as appropriate or by following established guidelines.

This position will be hybrid working 4 days in office and 1 day remote..

KEY RESPONSIBILITIES

Job Duties:

* Responsible for handling workers compensation claims that include needle sticks and body fluid exposures
* Performs a variety of support which may include generating reports, process outgoing daily mail, and assist with basic financial/benefit calculations
* Process timely payments on claim files
* Serves as a contact person for medical providers and onboarding of new providers into Risk Management and Accounting System
* Schedule medical appointments
* Attend meetings in person when necessary
* Compile, coordinate and organize the collection of data that is received by fax or mail
* Request medical notes and work status reports
* Request wage statements and complete state form
* Document work performed on claims in Risk Management System
* May assist workers compensation team when needed
* Assist with phone coverage for the department
* The responsibilities listed are a general overview of the position and additional duties may be assigned.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:
* Organizational Impact:
Performs tasks that are typically routine that may impact team's performance with occasional guidance.
* Problem Solving/ Complexity of work:
Utilizes some discretion and research to solve routine problems.
* Breadth of Knowledge:
Applies knowledge of standards, established processes and procedure that apply to your own job.
* Team Interaction:
Provides guidance to entry level co-workers.

Core Capabilities :

Supporting Colleagues :
Develops Self and Others:
Continuously improves own skills by identifying development opportunities.

- Builds and Maintains Relationships:
Seeks to understand colleagues' priorities, working styles and develops relationships across areas.

- Communicates Effectively:
Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services:

- Serves Others with Compassion:
Invests time to understand the problems, needs of others and how to provide excellent service.

- Solves Complex Problems:
Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.

- Offers Meaningful Advice and Support:
Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality:

- Performs Excellent Work:
Checks work quality before delivery and asks relevant questions to meet quality standards.

- Fulfills Safety and Regulatory Requirements:
Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources…