Office Services Maintenance - Nashville

Position Description

Provide general office maintenance and perform cleaning services to enable efficient office operations resulting in an excellent environment experience for staff and guests. Assist Office Services Hospitality staff with facilities related matters.

• Division: Nashville Main
• Project Location(s): Nashville, TN 37211 USA
• Minimum Years
  
  Experience:
  
  
• Travel Involved:
• Job Type: Regular
• Job Classification: Entry
• Education:
• Job Family: Administrative Support
• Compensation: Salaried Non-Exempt

• Perform daily and regular office maintenance and light cleaning throughout New York office, including conference rooms, kitchens, common areas, restrooms, and phone and huddle rooms.
• Provide professional customer service and positive interactions, recognize office organizational hierarchy and promptly
  ** escalate
  * * issues to appropriate contact.
• Responsive to office or facility service requests and support day-to-day facilities management (e.g., repairs, HVAC (Heating Ventilation and Air Conditioning), janitorial and housekeeping services, lighting), liaise with building/facilities manager as directed.
• Serve as point of contact for external office vendors and service technicians; and provide appropriate level of access for vendors/technicians to perform duties while preserving security of office and staff.
• Take notice of basic office related safety-related hazards and take action and/or seek guidance for corrective action.
• Review weekly event and meeting schedules in collaboration with Office Services Hospitality to coordinate daily activities and required services.
• Prepare meeting rooms for events, set up and break down rooms, including restocking of supplies and emptying trashcans, throughout the day.
• Track and replenish selected inventory, including cleaning supplies, sanitizers, and dispensers.
• Receive and stock food and beverage deliveries.
• Perform maintenance of office kitchens, cafes, and executive lounges; ensure well-stocked with beverages, condiments, snacks, paper goods, mugs, glasses, and silverware.
• Perform regular kitchen duties throughout day, including collecting used mugs, glasses and silverware, load/unload dishwashers, refrigerator cleaning, and service microwaves, sinks, and coffee and espresso machines.
• Support coordination and execution of local office moves as needed.
• Collaborate with functional leads (e.g., Office Manager, Human Resources (HR), Environmental Health & Safety (EH&S)) to display related policy and safety signage.
• Participate in Standard Operating Procedures (SOP) reviews to identify and suggest opportunities for continuous improvement in areas of responsibility to increase quality of work and productivity
• Stay up to date with office emergency protocols and resources (e.g., equipment, AED/CPR, and certified staff).
• Other activities, duties, and responsibilities as assigned.

• High School diploma or GED and minimum of 1 year of customer service or maintenance services experience in office setting or service industry, or equivalent combination of education, experience, and training
• Approachable and customer service-oriented with proactive, positive, and professional attitude
• Basic understanding of office and facilities management
• Familiar with and willingness to learn office, kitchen, and facilities equipment (e.g., copiers, kitchen appliances, coffee machines, water filtration systems)
• Clear verbal, non-verbal, and written communication skills
• Exhibit interpersonal skills and establish working relationships with others
• Able to take direction, work independently with management oversight, and as part of a team
• Good judgment to identify and
  ** escalate
  * * issues, and seek guidance when appropriate
• Active listening skills and timely follow-up practices
• Attention to detail and organizational skills
• Basic office administration skills
• Basic First Aid; CPR, and AED certified, desired

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls;

and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard and mobile device. Specific vision…