Branch Coordinator - Telework

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

If you believe healthcare should feel human, this role puts you right at the center of that mission. Our Branch Coordinators are often the first and most consistent point of contact for patients and their caregivers. Whether in person or over the phone, you deliver thoughtful, responsive service during moments that truly matter.

The anticipated salary range for this position is $18.00 hourly. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.

In this role, you take ownership of the full experience, helping coordinate timely equipment delivery, navigating insurance coverage, and ensuring each patient feels supported every step of the way. This isn’t just about managing logistics. It’s about making sure someone’s recovery journey is smoother because you were there to guide it.

• Stable schedule with flexibility
• Career growth opportunities
• Supportive leadership

• Monday-Friday, 9:30 AM-6:00 PM

• The anticipated hourly range for this position is $19.00- $26.00/hour. Actual compensation will be determined based on the candidate’s relevant experience, qualifications, and geographic location.

• Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience
• Answer inbound calls, provide clear information, and resolve common questions or concerns
• Partner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needs
• Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines
• Review new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and care
• Proactively follow up with patients to confirm satisfaction and address any outstanding needs
  
  Test equipment functionality as needed to ensure quality and readiness
• Contribute to overall branch success by supporting additional responsibilities as assigned

• High school diploma or equivalent
• At least one-year of related work experience
• English reading, writing, and speaking skills

• Willingness to learn
• Dependability
• Adaptability
• Strong customer service and bedside manner
• Intermediate computer skills
• Time management
• Effective communication in person, on the phone, and electronically

• You make a meaningful impact on patients' lives
• Supportive team environment
• Transparent and hands‑on leadership
• Predictable schedule with some flexibility
• Training and development opportunities
• Independent work with strong team support

• At least two years’ experience in an office environment, healthcare setting or call center
• Experience utilizing multi-line phone-system.

The role requires frequent use of the hands to write, type, handle documents, and…