Process Design Analyst, ACO

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician‑led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission:
to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live
. With physician‑led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

• A remote‑first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you’ll be part of a purpose‑driven organization shaping the future of healthcare.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company‑paid holidays per year

About the Role

The Process Design Analyst is responsible for analyzing, documenting, and optimizing business processes across the Sound Long Term Care Management ACO organization. This role involves creating detailed process maps and translating them into clear, actionable Standard Operating Procedures (SOPs) to ensure consistency, compliance, and operational efficiency. The ideal candidate combines strong analytical skills with exceptional documentation and communication abilities. This role will report to the Chief Operating Officer of the ACO.

Essential Duties and Responsibilities

Process Analysis & Mapping

• Collaborate with stakeholders to understand current workflows and identify gaps or inefficiencies.
• Develop detailed process maps using industry‑standard tools (e.g., Visio).
• Ensure process documentation aligns with organizational goals and compliance requirements.

SOP Development

• Translate process flows into comprehensive SOPs that are clear, concise, and user‑friendly.
• Standardize documentation format and ensure version control for all SOPs.
• Work with department leads to validate and approve SOPs before implementation.
• Recommend process improvements based on data analysis and best practices.
• Monitor adherence to SOPs and update documentation as processes evolve.
• Support training initiatives by providing process and SOP documentation.

Stakeholder Engagement

• Facilitate workshops and interviews to gather process requirements.
• Communicate complex processes in a way that is understandable to non‑technical audiences.

Values

• Teamwork:
  Works effectively with peers and cross‑functional teams.
• Accountability:
  Takes ownership of deliverables and outcomes.
• Communication:
  Clearly conveys ideas, findings, and recommendations.
• Continuous Improvement:
  Seeks opportunities to enhance data processes and tools.
• Integrity:
  Maintains high standards for data quality and accuracy.

Knowledge, Skills, and Abilities

• Strong analytical and problem‑solving abilities with a detail‑oriented mindset.
• Ability to translate business needs into requirements and actionable insights.
• Excellent communication skills with the ability to present complex information clearly.
• Collaborative team player with strong project management and organizational skills.
• Understanding of ACO programs and value‑based care is a plus.
• Knowledge of Lean, Six Sigma, or other process improvement methodologies.

Education and Experience

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• 3+ years of experience in process mapping, business analysis, or operations documentation.
• Proficiency in process mapping tools (e.g., Visio) and documentation software.
• Strong understanding of SOP development and compliance standards.
• Excellent analytical,…