Venue Service Standards Manager

NISSAN STADIUM, 1 TITANS WAY, Nashville, Tennessee, United States of America

At the Tennessee Titans, we’re dedicated to a winning culture, making a meaningful impact in our community, and creating moments that bring people together. We pursue excellence in everything we do and foster a culture of accountability, teamwork, and relentless commitment because we are dedicated to being a part of something bigger than ourselves.

Job Description – What you will be doing

The Manager, Venue Service Standards defines, teaches, and reinforces service standards across the venue. This role leads training for full-time staff, event day staff, and vendor partners to ensure consistent, high-quality guest experiences. The position focuses on how service is taught, modeled, and sustained, particularly during the transition to the New Nissan Stadium.

• Service Standards & Training
  • Develop, deliver, and evolve venue-wide service standards training, including New Nissan Stadium training programs.
  • Clearly define expected service behaviors and guest-facing standards across all roles and touchpoints.
  • Train full-time staff, part-time staff, and vendor partners on service expectations, venue operations, and guest-first principles.
  • Create and maintain training content and materials that reinforce consistent service delivery across the venue.
  • Continuous review and improvement of training content
  • Provide real-time feedback on event days to reinforce service standards and elevate guest interactions.
• Venue & Partner Readiness
  • Partner with internal teams and vendor partners to ensure alignment with venue service standards.
  • Support operational readiness through role-specific, event-specific, and venue-specific training initiatives.
• Staffing & Service Readiness
  • Represent the venue at job fairs and community outreach events to attract service-driven talent.
  • Support the development of a hiring process and referral strategy focused on candidates who align with venue service expectations.
• Service Consistency & Guest Experience Excellence
  • Model venue service standards and reinforce expected behaviors through hands-on coaching and presence in the venue.
  • Strengthen service consistency through development of an employee recognition program.

• 4-6 years’ experience in training, guest experience or similar field
• Strong understanding of service behaviors, guest expectations, and hospitality best practices.
• Confident presenter and facilitator with the ability to engage diverse audiences.
• Experience supporting hiring or staffing initiatives is a plus
• Familiarity with venue or large-scale event operations is a plus, but not required

• This is an in person role located at the Nissan Stadium in Nashville, TN

Those selected for further consideration will be contacted by someone from the Tennessee Titans

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

NISSAN STADIUM, 1 TITANS WAY, Nashville, Tennessee, United States of America