Customer Success Associate

About Better Billy Bunker

Better Billy Bunker is the industry leader in advanced bunker construction and drainage solutions for golf courses. Trusted by top-tier private clubs, resorts, and public facilities, our proprietary systems improve playability, durability, and long-term maintenance outcomes. We partner closely with owners, superintendents, architects, and contractors to deliver best-in-class results to courses around the world.

• Manage customer relationships throughout the full lifecycle (pre-project, active project, and post-project)
• Serve as the main liaison between existing customers and Better Billy Bunker
• Ensure projects stay on track through proactive communication and follow-up
• Identify opportunities for referrals and additional services
• Educate customers on best practices and product benefits
• Track customer satisfaction through regular communication and visits to past project
• Support sales with account insights and expansion opportunities
• Represent Better Billy Bunker with professionalism and responsiveness at all times

• 2–5 years of experience in the golf industry, including interactions with key decision makers (superintendents, general managers, owners)
• Experience working directly with customers in a consultative or service-oriented role
• Strong organizational skills and ability to manage multiple accounts simultaneously
• Proficient in agronomy and golf course maintenance techniques and processes
• Comfortable learning and understanding technical products and a demonstrated ability to clearly explain them to customers
• Willing and able to travel frequently for site visits and industry events

• Not afraid to “get your hands dirty” to perform training, instruction, and installations in the field
• Team-first mindset that prioritizes shared success over individual recognition
• Collaborative and low-ego; celebrates collective wins and supports teammates wherever needed
• Strong communicator who builds trust quickly with customers and colleagues
• Highly organized and responsive with strong follow-through and attention to detail/quality
• Proactive problem solver who anticipates issues before they arise
• Adaptable and comfortable in a growing, fast paced environment