Key Account Manager

JOB TITLE:

Key Account Manager

DEPARTMENT:
Transportation

REPORTS TO:

Executive Vice President

JOB LOCATION:

Remote (U.S. based)

TRAVEL:
Up to 25%

ESSENTIAL DUTIES & RESPONSIBILITIES:

* Building Relationships:
Key Account Managers build and improve relationships with clients, key suppliers, and partners. They provide personalized advice, build rapport, and respond promptly to client inquiries.

* Client Engagement:
The success of this role will measured by improved engagement between i3V and the client through KPIs such as:

* Increased involvement in i3V educations sessions,

* Upgrades or growth of current subscriptions,

* Mapping and expanding key contacts within the Customer organization,

* Development of client success plans, and

* Pipeline generation of new sales opportunities within customer base or through referrals, etc.

* Client Satisfaction:
They review company practices to ensure clients receive maximum satisfaction from their purchases.

* Opportunity Identification:
Key Account Managers identify potential opportunities and inform the sales team to follow up.

* Product

Education:

Educating clients about the company's products, services, and special offers is an essential part of their role.

* Issue Resolution:
They attend to client complaints and issues to facilitate prompt resolution of issues.

* Improving Satisfaction:
Conducting customer satisfaction surveys and other inquiries to create a baseline for recommending methods to enhance client satisfaction and engagement.

* Collaboration:

Working with internal departments to ensure the company meets clients' expectations.

* CRM System Usage :
Active input of timely and accurate information into the Salesforce customer relationship management system.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

* Communication

Skills:

Excellent communication skills are crucial for building relationships and addressing client inquiries.

* Problem-Solving:
Key Account Managers need to be adept at resolving client issues effectively.

* Collaboration:

Working closely with sales and marketing teams to boost profitability and customer satisfaction.

* Analytical

Skills:

Analyzing communication strategies, negotiations, and contracts to identify trends for organizational improvement.

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

* At least three years work experience in a role that requires sales, business development, product support or relationship management skills.

Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York