Provider Implementation Manager

• Manage the lifecycle of new provider partnerships from initial discussions through to final contract signature.
• Attend, schedule, and co-ordinate the preparation of partner-specific content for meetings with potential provider partners.
• Take detailed notes of provider partner feedback and requirements and of decisions made and actions assigned during meetings.
• Co-ordinate with subject matter experts to ensure alignment on messaging for provider meetings, delivery of responses to partners on time, and to prepare content for meetings with prospects.
• Report key metrics such as prospects in funnel, conversion rate, and prospect sources into senior management.
• Manage and improve our provider partner onboarding process by creating detailed Gantt-chart timelines for provider onboarding, tracking actions such as contract signature, pharmacy procedure alignment, patient screening and IT integration.
• Continuously review and improve our structured process for clinic onboarding, including SME engagements, training, financial analyses and data reviews, and identifying internal champions.
• Manage resources assigned to partner onboarding to ensure actions are completed and highlight resource shortages to management.
• Track action completion and follow up to ensure responsiveness to all provider accounts.
• Create and maintain a data-driven partner conversion process by working with senior leaders to identify key onboarding metrics such as conversion rates by channel, reviewing conversion data to identify aspects of the onboarding funnel where prospects churn, creating live dashboards of prospect interactions for each member of the Growth team, and introducing new systems and tools for identifying and tracking conversions.

• 2-5 years’ prior experience in project management, implementation, operations, change management, business development, consulting, or a related commercial or project management role, within the healthcare industry.
• Demonstrated experience of independently managing multiple complex projects in parallel involving multiple internal and external stakeholders.
• Strong organizational and project management skills with the ability to manage multiple competing priorities.
• A background in the use of project management tools or methodologies.
• Strong analytical skills, including Excel capability and experience analysing commercial or operational data.
• An ability to build clear dashboards, reports, and presentations for internal leaders and external partners.
• Comfort working in an early-stage environment where processes are still being developed, and a curiosity to experiment with new approaches to tracking progress.
• Strong organizational and project management skills with the ability to manage multiple competing priorities.

Demonstrates expertise in project management and operations within the healthcare industry, with a focus on managing provider partnerships and onboarding processes. Proficient in data analysis and reporting, utilizing project management tools to enhance efficiency and track key metrics.

• Project Management
• Data Analysis
• Healthcare Industry Experience
• Dashboard Creation Stakeholder Management

• Project Management
• Data Analysis
• Excel
• Gantt Chart Creation
• Metrics Reporting

• Organizational Skills
• Curiosity
• Communication

• Healthcare
• Provider Partnerships
• Onboarding Process
• Change Management
• Business Development

• Project Management Tools
• Dashboards