Account Services​/Client Management Director CareBridge - CareBridge Growth and Client Success

Account Services/Client Management Director Care Bridge - Care Bridge Growth and Client Success

Location:

This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Account Services/Client Management Director is responsible for establishing relationships across a portfolio of health plans and with key internal stakeholders to drive business results while actively driving growth through expanding existing client solutions. This role also serves as a strategic partner for Care Bridge's Decision Support solution, leveraging data analytics, financial insights, and executive-level client engagement to drive operational performance and deliver consultative recommendations.

The ideal candidate will have strong relationship and account management skills, significant experience in client-facing roles with executive-level stakeholders, consulting experience, a strong analytical mindset, excellent oral and written communication skills, and a professional presence to effectively represent Care Bridge.

How you will make an impact:

• Managing client relationships, ensuring satisfaction with Care Bridge's services, facilitating communication between clients and internal teams for program services implementation, and leading resolution of complex client issues and escalations.
• Partnering with cross-functional operations, clinical, legal, IT, and finance teams to forecast and track key operational and financial metrics, develop data-driven presentations, and deliver strategic recommendations to clients.
• Developing and maintaining relationships with leadership at managed care organizations, including performing site visits and conducting monthly and quarterly performance reviews, while serving as a trusted advisor across multiple health plan markets.

Minimum Requirements:

Requires BA/BS degree and a minimum of 5 years of experience in healthcare or related field; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and

Experience:

• Proven leadership experience in healthcare or healthcare consulting preferred.
• Strong relationship and account management skills, with significant experience in client-facing roles with executive-level stakeholders, consulting, value-based care, and translating complex data into actionable business recommendations is strongly preferred.
• Experience supporting health plans, managed care organizations, Medicaid and/or Medicare programs, or payer-provider partnerships is strongly preferred.
• Strong hands-on analytical experience with the ability to independently synthesize data into clear, concise PowerPoint presentations and client-ready reports, confidently present findings and recommendations to executive stakeholders, and leverage financial and operational data to influence business decisions is strongly preferred.
• Demonstrated success working in a fast-paced, high-growth environment with exceptional strategic thinking, problem-solving skills, adaptability, and the ability to effectively navigate cross-functional organizations while managing multiple priorities is highly preferred.
• Experience balancing data analytics, executive client consulting, cross-functional collaboration, excellent written and verbal communication, and advanced proficiency with Microsoft PowerPoint, Excel, Teams, Outlook, and Word is strongly preferred.

Job Level: Non-Management Exempt

Workshift: 1st Shift (United States of America)

Job Family: SLS >
Sales Operations