Development Operations Specialist

Development Operations Specialist

Ends on Mon, Aug 31, 2026 10:00 PM

Reports To: Director of Philanthropy

Direct Reports: None currently; may supervise interns, volunteers, or contract support

Status: Full-Time, Exempt

Location: Nashville, Tennessee - On-site at BHS Headquarters

Salary
: $64,000-$68,000 annually, commensurate with experience

The Development Operations Specialist builds and oversees the systems, processes, and data infrastructure that power the Barbershop Harmony Society's philanthropic strategy. BHS launched its first in-house philanthropy department in January 2026, and this role carries a rare mandate: to design the operational backbone of a development program from the ground up rather than inherit one. The Development Operations Specialist ensures accurate donor records, consistent and compliant gift processing, high data integrity, and reliable reporting across a modern development technology stack - and translates that data into insight that shapes fundraising strategy.

This is a build-oriented role. The successful candidate will be as comfortable designing a process that does not yet exist as executing one that does.

The Development Operations Specialist works closely with the Director of Philanthropy, CFO/COO, Philanthropy Officer, Legacy Gifts Officer, and Fundraising Campaigns & Donor Engagement Officer, as well as cross‑functional partners in finance, IT, membership, marketing, and events. The role also supports the operational and reporting relationship between BHS and Harmony Foundation International, a Type I Supporting Organization of BHS.

BHS serves approximately 14,000 members across 650 chapters and districts throughout North America. Gifts flow through multiple channels and designations: unrestricted, program‑restricted, chapter‑and district‑designated, memorial, endowment, and planned, making clean data architecture and disciplined fund coding essential to the department's credibility.

CRM Administration & Data Integrity

• Serve as the primary administrator for BHS’s Salesforce‑based development CRM.
• Maintain data integrity through consistent standards, coding structures, segmentation fields, and governance practices.
• Own and optimize integrations across the BHS development technology stack, including Salesforce (CRM), Fundraise Up (donation platform), iWave (wealth screening), Gratavid (personalized video acknowledgment), and Instrumentl (grant management). Serve as the primary point of contact for platform vendors and support escalations.
• Develop and maintain dashboards, reports, and automated processes that support fundraising and stewardship.
• Maintain reliable linkage between BHS membership records and donor records, ensuring accurate identification of member versus non‑member donors, chapter and district affiliation, and duplicate resolution across systems.

Designated and Restricted Gift Administration

• Administer the operational mechanics of designated giving, including chapter‑and district‑directed gifts, program‑restricted gifts, memorial and tribute gifts, and endowment contributions.
• Maintain accurate fund coding so that every restricted dollar is traceable from receipt through disbursement or expenditure.
• Coordinate with Finance on the disbursement schedule and reconciliation of pass‑through gifts to chapters, districts, and subsidiaries.
• Support accurate reporting to chapters and districts on gifts designated to them.

Gift Processing, Acknowledgment & Compliance

• Oversee daily gift processing across all channels, including cash, credit, securities, ACH, recurring gifts, and non‑cash assets.
• Ensure timely and accurate donor acknowledgments in compliance with IRS rules and BHS policies.
• Document donor intent, restrictions,…