Senior Manager, Management Consulting

JOB DESCRIPTION

The Senior Manager, Management Consulting is part of the People Strategy and Solutions team. This role works under the authority of the Segment and Practice Leaders and is responsible for managing and delivering high value, people focused strategies and solutions to multiple clients through an interdisciplinary approach that includes the following service areas: :

• Culture
• Change
• Communications
• Organizational Effectiveness
• Talent
• Learning and Development

In this role, the Senior Manager, Management Consulting is working in close collaboration and partnership with others and is responsible for ensuring exceptional client service and high-quality engagement deliverables. The Senior Manager, Management Consulting is also responsible for developing new business with existing clients and prospects of the Firm, including the identification of target companies and existing business development support.

Delivering Consulting

• Drives, exceptional, high quality client outcomes
• Operates as a trusted advisor to clients, demonstrating solid business acumen, strategic and holistic thinking, executive presence, and an ability to connect dots, notice nuances, and spot patterns and opportunities within and across different client contexts
• Acts as a key contact for clients regarding all questions and information, including progress, challenges encountered, and issues identified
• Provides unique insights regarding people and organizational dynamics. Translates knowledge of industry trends into sustainable, customized strategies and solutions for clients
• Develops compelling content. Writes and synthesizes content in a variety of styles/formats that connects and inspires diverse audiences
• Responsible for the preparation of formal and informal presentations for client meetings for status and reporting purposes
• Prepares for, facilitates, and synthesizes outputs from client

• Oversees, guides, and mentors managers and team members on client delivery and consulting excellence
• Ensures the client delivery team provides exceptional client service and develops advanced level deliverables and/or solutions to client issues and opportunities
• Ensures the preparation of periodic and timely client billing, and ensures timely adjustments to revenue forecast and engagement realization, as needed
• Directs multiple client engagements and underlying economics to ensure engagement metrics are achieved
• Ensures the development of efficient and effective project plans and project controls
• Fosters a positive demeanor, learning attitude and client service mentality with managers, seniors and staff

• Identifies, grows and maintains strategic relationships with current and prospective clients
• Identifies new business opportunities to expand the Management Consulting practice and communicates such opportunities to his/her peers and practice leadership
• Works closely with the practice leadership to manage marketing and business development activities within practice (e.g. developing whitepapers, refreshing marketing materials and website content etc..)
• Oversees the development of draft proposals and reports, and completes research, when needed
• Collaborates with not only MC leaders to service clients and expand our presence in the marketplace, but also other practice leaders to bring the best solutions to our clients and prospects

• Supervises workload and deliverable quality of team members staffed to their projects. Provides feedback to team members staffed to their projects
• May serve as a Career Advisor

• Bachelor’s degree, required; focus in Human Resources, Communications, Industrial/Organizational Psychology, or Business, preferred
• MBA or Masters Degree in Human Resources, Communications, or Industrial/Organizational Psychology, preferred

• Bachelor’s degree, required; focus in Human Resources, Communications, Industrial/Organizational Psychology, or Business, preferred
• MBA or Masters Degree in Human Resources, Communications, or Industrial/Organizational Psychology, preferred

• Ten (10) or more years of experience within an internal or external consulting or industry experience delivering people strategy, talent development, organizational effectiveness, workforce/HR transformation, employee communications, and/or change management work, required.
• Experience with a consulting firm, preferred
• Experience with project management, change management,…