GPO Operations Manager

Job Details

Job Location:

Nashville, TN 37217

This position serves as the end-to-end project owner for new distributor onboarding within NDC’s GPO, NuEdge Alliance, LLC, and owns membership rostering and eligibility data as the authoritative source of truth for the program. The incumbent coordinates contract activation, roster setup, and cross functional handoffs to ensure a seamless, on time onboarding experience, while stabilizing and standardizing the onboarding, rostering, and contract lifecycle processes.

This role requires working knowledge of GPO contracting and pricing structures and strong cross functional collaboration skills to manage the day-to-day operational success of NuEdge Alliance, LLC.

• Serve as the end-to-end project owner for new distributor onboarding, from contract execution through go-live, coordinating timelines, dependencies, and stakeholder handoffs across Business Development, the Membership/Roster Analyst function, and CORE.
• Own and maintain a standardized onboarding process and timeline tracker; proactively identify manual steps, bottlenecks, or breakdowns in the current process and drive them toward resolution.
• Serve as the primary point of communication and escalation for onboarding status, keeping management, distributors, and internal stakeholders informed of progress, risks, and blockers.
• Manage the workflow of contracts, agreements, and related documents through the onboarding lifecycle, ensuring accurate handoff to account management/CORE once foundational onboarding is complete.
• Research and analyze GPO contract terms and pricing structures as needed to resolve onboarding-related discrepancies or disputes, in coordination with the Membership/Roster Analyst and Business Development.
• Conduct pre audit and roster integrity reviews for new and existing NuEdge distributors, maintaining the authoritative membership and eligibility record for the program.
• Own membership setup and maintenance as part of the onboarding process, coordinating with the Contract Analyst to ensure roster data aligns with loaded contract terms.
• Support distributor contract opportunity notifications (e.g., NuEdge CONNECT) with accurate, up to date roster and eligibility data.
• Work with management to document and continuously improve the contract lifecycle process; membership setup, customer onboarding, and contract analytics, with an emphasis on repeatability and reducing rework.
• Provide guidance across the organization on onboarding process, contract compliance, and membership requirements (e.g., price tiers, letters of participation).
• Prioritize and manage multiple onboarding engagements simultaneously in a fast-paced environment, communicating effectively at all levels of the organization.
• Facilitate and organize onboarding-related meetings as required, including webinars and on-site business meetings with new distributors.
• Assist in preparing and conducting onboarding/business review updates for GPO leadership.
• Draft correspondence and follow-up communications related to onboarding as required.
• Perform other duties as assigned.
• All employees are expected to protect the confidentiality of patient health information.

Degrees and areas of specialization, major certificates, or licenses:
Business related Degree and/or 5 years industry experience in customer service and contracting.

Number of years and kind of direct job-related experience required:
Customer service, inside sales, contract administration, GPO/IDN responsibility.

• Demonstrated project management discipline, with the ability to build and manage structured timelines, track multiple concurrent onboarding engagements, and drive open items to closure without heavy oversight.
• Working…