Resident Service Specialist - Polo Park

Job Title

Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community. Complete various administrative functions associated with residents' needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities. Provide coordination to ensure high quality resident customer service.

Supervision Received:
Reports directly to Community Director, Senior Community Director or Resident Services Manager. Supervision Exercised: N/A

Essential Functions:

• Move-In Coordination
• Onesite Responsibilities
• Customer Service Administration
• Property Condition Oversight
• Back-Up Coverage

Performance Requirements:

• Knowledge of organizational policies and procedures
• Ability to apply policies and procedures to solve everyday issues
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Excellent organizational skills
• Ability to perform a variety of support assignments requiring some exercise of independent judgment
• Demonstrated knowledge and familiarity with community and rental property operations
• Must know and follow the Fair Housing laws
• Demonstrated skills with customer service
• Knowledge of principles and methods for showing and promoting property
• Ability to effectively present information to prospective or current residents
• Knowledge of Onesite reporting; office practices and procedures; filing and maintenance of fiscal records
• Must be detail orientated
• Must demonstrate excellent interpersonal skills; problem solving skills; and decision-making skills
• Ability to meet and deal effectively with clients, associates, and the general public
• Excellent verbal and written communication skills
• Ability to create, compose, and edit written materials
• Ability to establish priorities and coordinate work activities
• Ability to work in conjunction with Company managers, residents, and associates
• Must be skilled in word processing, drafting correspondence and memoranda
• Attention to details, and basic experience with the internet
• MS Office software applications required (e.g., Microsoft Office, Word and Excel)
• Knowledge of basic office practices and procedures; filing and maintenance of fiscal records

Typical Physical Demands:

• Requires prolonged sitting, some bending, stooping and stretching
• Occasionally lifting files or paper weighting up to 30 pounds
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment
• Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports

Typical

Working Conditions:

• Normal office environment
• Incumbents must be able to physically access all exterior and interior parts of the community and amenities
• Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous
• Occasional evening or weekend work

Education and Experience:

• High School Diploma, or equivalent, is required
• Associate degree in business administration or equivalent, is preferred
• Minimum of two years of office experience is required
• Minimum of Two years' experience in residential properties, rental operations, hotel or related business operations is preferred
• Must have and maintain a valid driver's license unless otherwise noted

Benefits Offered:

• Medical, Dental, Vision Plans
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Lifestyle Spending Account
• Supplemental Term Life Insurance
• Critical Illness Plan
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach…