Senior Implementation Consultant

Built’s Mission:

Connect and simplify doing business in real estate.

Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion.

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Built is transforming how capital moves through construction and real estate finance — one of the largest, most complex sectors in the economy. Our platform connects lenders, including many of the top U.S. banks, with the owners, developers, and general contractors they finance. When a draw is approved, a builder can pay subcontractors. When a compliance document clears, a project moves forward.

The work we do here is not abstract — it has a direct and material impact on how capital flows and how real estate gets built.

You will own Built's most complex and strategic implementation relationships, setting the standard for delivery excellence across the organization. You work independently with periodic guidance, are recognized as the go-to resource for the hardest implementation challenges, and informally raise the capability of those around you through the standards you set and the expertise you share.

• Be Bold. We pursue the biggest problems in our industry, challenge assumptions others take for granted, and take calculated risks to get there. We don't hide behind consensus or committees. Playing it safe is just failing slowly.
• Help Customers Win. We learn our customers' businesses deeply — how they think, how they deploy capital, what keeps them up  treat their capital like our own. We ship leverage, not features. And we measure ourselves by customer results, not our intentions.
• Move with Urgency & Purpose. We bias toward delivery over perfection, remove friction from our own paths, and communicate in real time. Momentum compounds — and we build it every day.
• Own the Outcome. We own outcomes, not just tasks. We hold a high Say:
  
  Do ratio and take responsibility from idea through impact. When something breaks, we fix it — we don't wait to be asked.
• Never Satisfied. We raise the bar continuously. We stay curious, hold exacting standards, debate hard, and hold our opinions loosely when the evidence shifts. Excellence is a habit, not an event.

• Own the largest and most complex client implementations independently — driving success across technical, organizational, and commercial dimensions from kickoff through stabilization.
• Serve as a strategic advisor to clients on organizational change, training strategy, and platform adoption; guide clients through transformational implementations with authority and care.
• Design and implement standardized methodologies, templates, and playbooks that improve delivery speed and consistency across all implementations in the function.
• Lead cross-functional work streams with Product, Engineering, and Solutions Consulting to solve novel implementation challenges and expand Built's service capabilities.
• Serve as an escalation point for high-risk or high-impact projects — diagnosing root causes, driving resolution, and ensuring the client relationship remains intact.
• Identify and own key performance metrics for implementation health; use data to drive decisions that optimize efficiency and client satisfaction across the portfolio.
• Informally mentor implementation managers — share expertise, provide guidance on complex client…