Service Administrator Manager

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Where is the work:
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

Trane has an exciting new opportunity to join our Tennessee administrative team in Nashville as a Service Administrative Manager! As the Service Administrative Manager, you will coach, train and mentor the PA and coordinators team. You will be the administrative point of contact for the Region for the service administrative business, and work with cross functional teams to meet business objectives, communicate administrative needs, and develop solutions to any systems/process gaps.

This role serves as a subject matter expert in the service administrative systems and will initiate resolution on administrative problems. The Service Administrative Manager demonstrates proficient business and financial acumen. In some circumstances, you will help associates initiate personal development goals and establish yearly PMP goals. Viewed as a leader by the business, they will participate in the interview process and administer business standard on-boarding protocols.

Assist Project Managers in the financial management of projects by monitoring cash flow, supporting collection efforts, issuing purchase orders, supporting vendor relationships, processing billings, monitoring applied cost, providing PMs with assistance in project forecasting, support the preparation for monthly backlog review, and ensure compliance guidelines are followed. Maintain customer satisfaction by supporting company initiatives, building customer relationships, investigating concerns, implementing corrective actions, and supporting PMs’ communication plans with both internal and external stakeholders to provide timely project updates Supports Project Managers in the subcontractor management process by ensuring subcontractors are properly qualified, awarded subcontract agreement are appropriately executed, fostering professional relationships with subcontractors, coaching subcontractors on proper usage of subcontractor portal, and accessible as a backup point of contact to the PM.

Supports Project Managers and Project Administrators in all aspects of project administration including responsibility for knowledge of and adherence to business standard processes, analyzing reporting to identify project deficiencies and provides guidance on corrective actions, managing projects to business compliance, project documentation, adherence to safety guidelines and trainings, and maneuvering through governing agencies requirements.

7 years of construction industry experience OR Bachelor’s Degree and 3 years of relevant experience. Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles. Experience in leading teams comprised of different skill / knowledge levels. Ability to facilitate team meetings, recognize process / systems gaps, identify training…