Senior Partner Success Manager

At Benepass we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can tailor their benefits to the unique needs of their workforce.

Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are. Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self.

Helping companies reimagine how companies take care of their people.

We are backed by leading investors, including Centana Growth Partners, Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. To date, the company has raised approximately $75 million in equity capital.

• Founder Story - Jaclyn Chen

• Benepass Raises $40M Series B

• Benepass | Candidate Resource Page

• Benepass Listed on Inc. Magazine's Best Workplaces of 2023

We’re looking for a Senior Partner Success Manager to own the success, implementation, and growth of Benepass’s strategic partner relationships.

You’ll serve as a senior post-sale owner for our partner ecosystem, helping partners implement unique workflows and integrations with Benepass, successfully launch new clients, and create long-term value for their customers. You’ll also own the development of scalable implementation and onboarding practices across a variety of partnership models.

This role will define how Benepass brings new partners and partner-referred clients into the business. You’ll develop the playbooks, templates, training materials, workflows, and operating rhythms that enable consistent, high-quality onboarding as our partner ecosystem grows.

You’ll work closely with Sales, Customer Success, Implementation, Operations, Product, and Support to ensure partners have the resources, communication, and internal support they need to succeed.

• Own a portfolio of strategic partners and build trusted relationships with their key stakeholders.

• Develop partner success plans, communication cadences, regular check-ins, and business reviews.

• Understand each partner’s business model, client base, goals, and operating needs.

• Serve as the senior point of contact for partner questions, escalations, planning, and ongoing collaboration.

• Identify opportunities to deepen relationships and increase the value Benepass provides to each partner.

• Own the partner implementation experience from initial handoff through launch and ongoing optimization.

• Define best practices for onboarding different partnership models, including health plans, digital health companies, benefits administrators, TPAs, HRIS platforms, and others

• Develop repeatable implementation frameworks, onboarding plans, project templates, checklists, timelines, and readiness criteria.

• Create partner-facing and internal enablement materials that clarify roles, responsibilities, milestones, processes, and escalation paths.

• Establish scalable workflows for partner onboarding, client introductions, implementation support, and post-launch engagement.

• Identify opportunities to standardize, automate, and improve partner onboarding without losing a high-touch experience.

• Coordinate cross-functional implementation work streams and ensure commitments, risks, dependencies, and decisions are clearly documented.

• Co…