Customer Service Representative

Job Title:

Customer Service Representative 3

Estimated Start Date: 26 January 2026

Building Location: 2120 West End Av

Schedule: 7-4 or 8-5 (including anticipated OT)

Pay Range: $20.00/hr – $23.00/hr (direct pay based on experience)

Interview Timeline: Tentative interview dates:
Jan 6–8, 2026

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offering possible solutions, or providing follow‑up as needed. Customer service agents may be inbound, outbound or a combination of both.

• Provide regional support to dealer requests and perform administrative functions for the team.

• Resolve customers’ service or billing complaints by exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Obtain and examine all relevant information to assess the validity of complaints and determine possible causes.

• Daily communication with Team Leads and other reps.

14‑person team, all reporting to the work director.

All office.

• Years of experience: 5‑7 years of customer service experience.
• Past or additional job titles or roles that would provide comparable background:
  Account Administrator.

• Effective communication
• Problem solving

• Soft skills (Required)
• Organization
• Ability to work independently and manage one’s time.
• Relationship Management (Desired)

Mid‑Senior level

Contract

Customer Service

Manufacturing, Financial Services, and Banking