Student Account Representative - Business Office

Overview

Responsible for servicing student accounts, answering phones, emails, and in-person customer inquiries. Strong with change management. Serves as a one-stop solution for the customer. Takes ownership in solving customer issues and communicating with the customer and internal and external stakeholders as appropriate. Helps students setup payment plans and satisfy their financial obligations, including collections. Helps with scheduling stipends for students. Employee must provide excellent customer service and have strong problem solving skills.

This position reports to the Bursar. Must work collaboratively with the Business Office, Online College, Financial Aid, Registrar, and other departments as appropriate.

Education:

Bachelor's Degree

Experience:

1-3 years

Must have strong analytical skills, process knowledge, customer service acumen, be detail oriented, punctual, and ability to manage multiple tasks while maintaining a positive attitude. Have an ability to achieve results with high levels of ethics and integrity.

The intent of this job classification description is to provide a representative summary of the types of duties and responsibilities that will be required of positions in this classification and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Responsible for student accounts customer service, collection and follow-up. Includes communication with students to resolve outstanding balances for all assigned accounts prior to graduation or withdrawal from the school to ensure timely collection of student receivables.
• Online student accounts customer service.
• Online student accounts stipends. Must be in compliance with federal and state and local government and agency regulations.
• Problem solving skills and communication of resolution to appropriate persons.
• Responsible for understanding student account billing to correctly answer questions.
• Requires ability to work with multiple technology platforms to provide coherent, accurate, and succinct answers to parent and student inquiries.
• Performs other duties as may be required.